Sales Engineer

Summary

Join Teramind's team of innovators as a Sales Engineer, playing a key role in driving success with new and existing customers. You will be responsible for understanding and responding to customer needs, accelerating onboarding, and scaling the function for long-term success. This role requires demonstrating technical expertise through presentations, demos, and evaluations, helping qualify opportunities, and providing solutions. You will also contribute to product feature influence based on market feedback. The ideal candidate is tech-savvy and enjoys tackling complex systems. This is a remote position offering flexibility and the chance to work with a global, distributed team.

Requirements

• Minimum of 3+ years in a Sales/Pre-sales Engineering role in B2B software
• Proficiency in Linux Server and Windows environments
• Strong knowledge of cloud platforms including AWS and Azure
• Excellent troubleshooting skills and a proactive approach to problem-solving
• Familiarity with virtualization technologies
• Familiarity with Docker and PostgreSQL
• Exceptional attention to detail, organization, time management, and prioritization skills
• Excellent written and oral communication skills in English

Responsibilities

• Become an expert in Teramind’s products and develop a thorough understanding of our product technology by troubleshooting, reproducing issues, determining the root cause for customer-reported challenges and building tools for faster diagnosis and future problem resolution
• Collaborate with the Teramind team to provide technical expertise in sales presentations, product demonstrations, and supporting technical evaluations
• Create and communicate system design and integration strategies. Assist with proper deployment of solutions in customer environments
• Design, manage, and deliver high-quality technical proofs of value (POVs) for prospective customers, working cross-functionally with Sales, Engineering, and Support teams
• Proactively engage with customers and Teramind internal teams regarding product feedback, roadmap requests, and the competitive landscape
• Maintain accurate notes/feedback/updates in CRM (HubSpot) regarding customer input, status updates, next steps, etc
• Articulate both the technical advantages and the value proposition of Teramind’s solutions
• Participate in proposal reviews and coordinate with various internal teams to ensure all business unit goals are addressed in our proposals

Preferred Qualifications

Cybersecurity and/or workforce management experience

Benefits

• Competitive salary with a focus on a global market
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Ongoing training and development opportunities
• This is a remote job. Work from anywhere!