Sales Engineer

Summary

Join UpGuard's Sales Engineer team in the US to play a critical role in enabling our Account Executives and ensuring our customers have a world-class experience.

Requirements

• At least 2-3 years of experience in either a Sales Engineer, Solutions Consultant or technical customer support role at a B2B SaaS company
• A solutions-driven problem solver who is innately curious and seeks to understand WHY
• Proven ability to deliver product demonstrations and presentations to customers
• Excellent written and verbal communication - this is a customer-facing role and you will be speaking directly to customers as part of the trial process
• A high degree of technical aptitude and an intrinsic willingness to learn
• Ability to give and receive feedback - you will collaborate cross-functionally across the organization to drive process improvements

Responsibilities

• Support prospects during trials/proof of concepts (POC) of the platform
• Identifying prospect pain points and challenges during trials/POCs of the platform while also defining their goals and influencing their requirements
• Be the technical point of contact for any support queries during the trial process
• Assist with customer security assessments, RFPs, and business cases as required
• Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them

Benefits

• Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing
• WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
• Generous Compensation: The base salary range for this role is between $90,000 and $110,000. You will also receive a quarterly bonus on top of the base salary
• $1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance
• Generous Annual Leave/PTO allowances: time to recharge your batteries
• 18 weeks paid Parental Leave: irrespective of parenting role
• Personal Leave allowance: this includes sick & carer’s leave
• Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
• Top-spec hardware: all team members will be provided with top-spec laptops for their roles
• Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work