Sales Engineer Manager

Summary

Join KnowBe4 as a Sales Engineer Manager and lead a team of Sales Engineers, overseeing their performance, development, and alignment with sales goals. You will be responsible for resource allocation, performance management, and fostering collaboration. This role involves developing and implementing best practices, ensuring high-quality technical support, and contributing to hiring and training. You will also participate in strategic customer engagements and represent Sales Engineering in cross-departmental initiatives. The position requires strong leadership, technical expertise, and excellent communication skills. KnowBe4 offers a fun and engaging work environment with various benefits.

Requirements

• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills
• Technical capacity
• Leadership
• Collaborative and team work skills
• Problem solving analysis skills
• Customer/client focused

Responsibilities

• Manage and mentor a diverse team of Sales Engineers, Senior Sales Engineers, and Principal Sales Engineers
• Provide guidance and support to team members at various career stages, fostering their professional growth
• Conduct regular performance evaluations and create individualized development plans
• Align Sales Engineering efforts with overall sales strategies and goals
• Work closely with Sales leadership to optimize the sales process and increase win rates
• Ensure effective collaboration between Sales Engineers and Sales Representatives
• Develop and implement best practices for technical sales engagements across all levels
• Maintain a high level of technical knowledge across the product portfolio
• Foster a culture of continuous learning and knowledge sharing within the team
• Oversee the development and maintenance of Sales Engineering tools and resources
• Collaborate with Product Management to ensure the team stays updated on product developments
• Participate in high-stakes or strategic customer engagements when necessary
• Ensure the team delivers high-quality technical presentations, demonstrations, and proofs of value
• Represent the Sales Engineering perspective in cross-departmental initiatives and projects
• Contribute to product strategy and roadmap discussions based on customer feedback and market insights
• Establish objectives and track key performance indicators (KPIs) for the Sales Engineering team
• Provide regular reports on team performance, win rates, and other relevant metrics
• Identify areas for improvement and implement corrective actions as needed
• Manage team workload and allocate resources effectively across different territories and account types
• Ensure appropriate coverage and support for various customer segments and deal sizes
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Preferred Qualifications

2 year degree

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code