Sales Executive II

Summary

Join Rackspace Technology as a Cloud Sales Level II professional on the night shift, supporting the US region. Specialize in identifying, developing, and closing sales opportunities with new and existing customers to drive profitable growth and positive customer experiences. Develop and maintain strong customer relationships, collaborating with internal resources to address customer and company priorities. Leverage subject matter experts to provide solutions aligned with business-unit priorities. Manage the full sales cycle, from acquiring new customers to increasing share of wallet with existing customers. Utilize industry knowledge to differentiate Rackspace and acquire new customers. Build deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Develop a target customer list aligned with Rackspace's multi-cloud solutions. Engage with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior. Plan and execute pursuit and win strategies for sales opportunities, lead account reviews, and provide support to ensure successful development and implementation of strategic account plans. Adhere to company security policies and procedures.

Requirements

• Should have experience in supporting US- Region
• Able to effectively communicate over the phone, through email, and face-to-face
• Able to overcome a moderate level of resistance that will be encountered early in the sales process
• Entrepreneurial mindset
• Able to communicate the same message in a different way to both technical and business-oriented people
• Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support
• Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic
• Able to influence others in decision-making
• Superior negotiation skills and the ability to negotiate with many personality types
• Effective time management skills and the ability to work numerous projects at once
• Strong problem-solving skills and a high level of patience and the ability to nurture
• Able to develop and manage internal and external business relationships of various temperaments, talents and convictions

Responsibilities

• Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams
• Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies
• Owns forecasting and account planning on a monthly/quarterly/annual basis
• Leads a defined sales process for all Rackspace solutions
• Cultivates new business opportunities for new and/or existing accounts
• Meets with qualified leads to better understand customer needs and provide proposals
• Leads efforts to create proposal for solution to prove value add
• Leads the negotiation, closure, and documentation of customer renewals for customers
• Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling
• Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales
• Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
• Other Incidental tasks related to the job, as necessary