Sales Manager

Summary

Join Colibri Group as a Sales Manager to lead the customer service team, driving revenue, enhancing customer satisfaction, and aligning service excellence with sales goals. This role blends strategic oversight, team leadership, and hands-on coaching to cultivate a high-performing team that consistently delivers exceptional customer experiences and meets sales targets. You will lead, mentor, and develop a team focused on cross-selling and upselling. You will set and monitor performance goals, partner with other departments, analyze team performance, implement training programs, manage escalated issues, and report to senior leadership. The ideal candidate possesses a Bachelor’s degree or equivalent experience, 3–5 years of relevant leadership experience, a proven sales track record, strong analytical and communication skills, CRM experience, and the ability to thrive in a fast-paced environment.

Requirements

• Bachelor’s degree in Business, Sales, Communications, or a related field (or equivalent experience)
• 3–5 years of experience in a sales or customer service leadership role, preferably in a contact center or service-driven environment
• Proven track record of achieving sales targets through service channels
• Strong analytical, problem-solving, and decision-making skills
• Excellent interpersonal, communication, and motivational skills
• Experience with CRM systems (e.g., Salesforce, Zendesk) and contact center technology
• Ability to thrive in a fast-paced, goal-oriented environment

Responsibilities

• Lead, mentor, and develop a team of customer service representatives with a focus on cross-selling, upselling, and revenue generation through service interactions
• Set and track performance goals and KPIs related to sales conversion, retention, customer satisfaction (CSAT), and productivity
• Partner with Sales, Marketing, and Operations to align customer service strategies with overall business objectives
• Monitor and analyze service team performance, identifying areas for improvement and executing action plans
• Implement coaching and training programs to drive continuous improvement in sales and service delivery
• Manage escalated customer issues and ensure resolution aligns with service standards and brand voice
• Use data and customer insights to recommend process improvements and optimize the customer journey
• Report regularly on team performance, trends, and business impact to senior leadership