Tide is hiring a
Sales Onboarding Specialist

Summary

Join us in our mission to empower small businesses and help them save time and money as a Sales Onboarding Specialist.

Requirements

• You have excellent written and spoken English language skills
• You have previous customer service or telesales experience
• You’re focused on revenue and can up-sell to our prospective members
• You’re target driven
• You are comfortable with constant change and switching of priorities
• You love to troubleshoot and have a member first mentality
• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
• You’re a team player and can complete ad-hoc tasks to help the KYC Analyst Team on occasions
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
• You have the ability to be able to listen, learn and adapt to feedback
• You may also have some knowledge of compliance, KYC, AML, and associated regulations
• You may also have previous experience working with a Fintech or digital bank
• You may also have experience of using Zendesk or similar and Predictive (or power) dialer

Responsibilities

• Be receiving inbound and outbound calls from prospects who have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up
• Walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded
• Be supporting the business development team with cold-calling leads who haven't heard of Tide and converting them into active members/customers
• Get to know these prospective members, and how their businesses plan to operate so you are able to suggest relevant Tide Products for them to utilise (for instance, our membership packages or connecting an account service)
• Spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave