Sales Operations and Analytics Manager

Summary

Join Olo, a leading SaaS platform in the restaurant industry, as their Sales Operations & Analytics Manager. You will be responsible for building and implementing sales reporting processes, creating reporting dashboards and KPIs, supporting GTM leadership through capacity planning and other strategic initiatives, and evaluating sales forecasting. This role requires collaboration with various teams, including Sales leadership, Product, Marketing, Operations, and Finance. The position offers remote work flexibility from anywhere in the U.S. or at Olo’s NYC headquarters. You will leverage your expertise in data analytics and visualization to drive data-related initiatives and contribute to data-driven decision-making. The ideal candidate possesses strong analytical and quantitative skills, proficiency in Salesforce and other sales and BI tools, and excellent communication skills.

Requirements

• 6+ years of experience within analytics, sales operations, or strategy, ideally in a fast-paced environment with B2B SaaS experience strongly preferred
• Excellent analytical and quantitative skills used to translate data and trends, along with market and customer insight, into the execution of a clear selling strategy
• Strong knowledge of databases and experience in querying and working with large datasets
• Proficiency in Salesforce with excellent analytical, reporting, data manipulation, dashboard creation, and business intelligence skills
• Strong knowledge of other sales and BI tools like Clari, Tableau, and similar platforms
• Excellent problem-solving and critical-thinking skills, with the ability to analyze complex data sets and distill actionable insights
• Strong communication skills, with the ability to effectively present complex findings and recommendations to non-technical stakeholders
• Self-motivated and proactive, with the ability to work independently and collaborate effectively within a team

Responsibilities

• Build and implement sales reporting processes and metrics; proactively monitor revenue generating activities to maintain high levels of quality, accuracy, and process consistency, and share key metrics for executive and board-level reporting
• Create and maintain reporting dashboards and KPIs that provide insights into revenue performance, sales pipeline, and market trends
• Support GTM leadership through capacity planning, productivity review, market segmentation, territory carving, and headcount allocation
• Evaluate sales forecasting results and trends, and operationalize forecasting with data
• Create and maintain a single source of truth for enterprise data dictionary
• Collaborate with stakeholders to define business requirements and develop effective data-driven solutions to support them
• Stay up to date with the latest industry trends, tools, and best practices in sales operations and data analytics, and proactively share knowledge and insights with the team

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• A 401k match
• Remote-office stipend
• A generous parental leave plan
• Volunteer time off
• Gift matching policy