Sales Operations Manager

Summary

Join Viz.ai as a Sales Operations Manager and play a critical role in scaling the revenue engine. This hybrid role combines sales compensation design and execution with foundational sales operations responsibilities. You will own the end-to-end sales compensation process, serve as the subject matter expert for compensation tools, and partner with various teams to align compensation strategy with revenue goals. The position also involves designing and managing territory mapping, enabling sales teams, monitoring plan effectiveness, and supporting accurate forecasting and reporting. You will lead CRM data integrity efforts, optimize sales processes and tooling, and support the creation of sales playbooks and procedures. This role requires a deep understanding of sales compensation and CRM systems.

Requirements

• 5+ years of experience in Sales Operations, RevOps, or GTM Strategy, with direct responsibility for compensation processes
• Deep understanding of and ability to work in CRM (Salesforce preferred), comp platforms (CaptivateIQ, Xactly), and forecasting models
• Strong communication skills, especially in simplifying complex data for executive audiences
• Strong analytical skills, comfort working with spreadsheets, demonstrated expertise in data analysis and reporting
• Strategic thinking, system ownership, GTM process awareness, communication
• Highly proficient in Sales compensation (Sales Compensation expertise)

Responsibilities

• Own the end-to-end sales compensation process: Plan design, quota setting, performance tracking, and payout execution
• Serve as the SME for compensation tools (e.g., CaptivateIQ, Xactly)
• Partner with Finance, People, and GTM leaders to align compensation strategy with revenue goals, headcount plans, and budgets
• Design and manage territory mapping and assignment logic
• Enable sales teams on compensation plans, quota expectations, and process updates
• Monitor plan effectiveness and recommend improvements based on analysis and rep feedback
• Establish SLAs for comp-related inquiries to drive rep trust and transparency
• Support and enable accurate forecasting and reporting
• Lead CRM data integrity efforts and funnel health audits to support accurate forecasting
• Support sales leadership in forecasting by providing data hygiene checks and conversion insights
• Provide ongoing analysis and reporting, offering insights and actionable recommendations
• Design and maintain performance dashboards with KPIs that align with rep behaviors and business outcomes
• Optimize sales processes and tooling
• Proactively identify inefficiencies and implement solutions to enhance sales productivity and effectiveness; Translate pain points into specific project requirements, collaborating closely with the CRM admin as needed and oversee project delivery end to end
• Support in the creation of clear, standardized sales playbooks and procedures for the entire sales team
• Oversee the sales funnel from lead generation to closing, tracking conversion rates, and identifying areas for improvement
• Oversee cross-functional improvement projects or initiatives based on identified gaps in the sales process
• Support access, training, and availability of critical sales tools (Gong, SalesLoft, ZoomInfo...)

Benefits

• Medical
• Dental
• Vision
• 401k
• Generous vacation