Sales Operations
closedTLNT
πRemote - Mexico
Job highlights
Summary
The job is for a Sales Operations role in a company providing premium lifestyle and wellness products. The employee will assist the Concierge team, handle customer service operations, sales operations, and special projects. This is a remote position with competitive salary, 10 days PTO + 9 US holidays, and additional perks.
Requirements
- 3+ years of customer service experience with an excellent track record at a world-class company
- Google suite (i.e. Gmail, Sheets), Microsoft Office (Excel, Powerpoint)
- E-commerce or retail experience is a plus (i.e. Shopify, working in a store, running an online business, etc.)
- Empathize and anticipate customer needs and deliver exceptional customer service
- Being passionate about e-commerce, retail brands, and products
- Nothing gets by you - you have meticulous attention to detail
- Exceptional analytical and communication skills
- Leverage the latest tools and tactics to optimize and work within a fast-moving environment
Responsibilities
- Review and enter customer purchase orders to ensure accuracy and successful fulfillment
- Manage orders from receipt and confirmation to successful delivery while anticipating and resolving potential issues in a timely manner
- Respond to customer inquiries via email and phone and provide an exceptional customer experience
- Escalate issues or questions to senior team members to determine appropriate resolution and response
- Provide feedback to our team on ways to improve our service and offering
- Assist with inventory and site content updates
- Data entry and auditing documents for accuracy
- Special projects: Data analysis and reporting, Accounting and reconciliation, Process documentation and training other team members
Benefits
- Competitive salary
- This is a full-time, long-term position
- The position is immediately available and requires entering into an independent contractor agreement with TLNT
- Work from home
- Monday through Friday, 8am to 5pm (+/- 2 hour accepted) - PST
- 10 days PTO + 9 days US holidays
- Additional perks
This job is filled or no longer available
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