Sales Operations

closed
Logo of TLNT

TLNT

πŸ“Remote - Mexico

Job highlights

Summary

The job is for a Sales Operations role in a company providing premium lifestyle and wellness products. The employee will assist the Concierge team, handle customer service operations, sales operations, and special projects. This is a remote position with competitive salary, 10 days PTO + 9 US holidays, and additional perks.

Requirements

  • 3+ years of customer service experience with an excellent track record at a world-class company
  • Google suite (i.e. Gmail, Sheets), Microsoft Office (Excel, Powerpoint)
  • E-commerce or retail experience is a plus (i.e. Shopify, working in a store, running an online business, etc.)
  • Empathize and anticipate customer needs and deliver exceptional customer service
  • Being passionate about e-commerce, retail brands, and products
  • Nothing gets by you - you have meticulous attention to detail
  • Exceptional analytical and communication skills
  • Leverage the latest tools and tactics to optimize and work within a fast-moving environment

Responsibilities

  • Review and enter customer purchase orders to ensure accuracy and successful fulfillment
  • Manage orders from receipt and confirmation to successful delivery while anticipating and resolving potential issues in a timely manner
  • Respond to customer inquiries via email and phone and provide an exceptional customer experience
  • Escalate issues or questions to senior team members to determine appropriate resolution and response
  • Provide feedback to our team on ways to improve our service and offering
  • Assist with inventory and site content updates
  • Data entry and auditing documents for accuracy
  • Special projects: Data analysis and reporting, Accounting and reconciliation, Process documentation and training other team members

Benefits

  • Competitive salary
  • This is a full-time, long-term position
  • The position is immediately available and requires entering into an independent contractor agreement with TLNT
  • Work from home
  • Monday through Friday, 8am to 5pm (+/- 2 hour accepted) - PST
  • 10 days PTO + 9 days US holidays
  • Additional perks
This job is filled or no longer available

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