TLNT is hiring a
Sales Operations

Summary

The job is for a Sales Operations role in a company providing premium lifestyle and wellness products. The employee will assist the Concierge team, handle customer service operations, sales operations, and special projects. This is a remote position with competitive salary, 10 days PTO + 9 US holidays, and additional perks.

Requirements

• 3+ years of customer service experience with an excellent track record at a world-class company
• Google suite (i.e. Gmail, Sheets), Microsoft Office (Excel, Powerpoint)
• E-commerce or retail experience is a plus (i.e. Shopify, working in a store, running an online business, etc.)
• Empathize and anticipate customer needs and deliver exceptional customer service
• Being passionate about e-commerce, retail brands, and products
• Nothing gets by you - you have meticulous attention to detail
• Exceptional analytical and communication skills
• Leverage the latest tools and tactics to optimize and work within a fast-moving environment

Responsibilities

• Review and enter customer purchase orders to ensure accuracy and successful fulfillment
• Manage orders from receipt and confirmation to successful delivery while anticipating and resolving potential issues in a timely manner
• Respond to customer inquiries via email and phone and provide an exceptional customer experience
• Escalate issues or questions to senior team members to determine appropriate resolution and response
• Provide feedback to our team on ways to improve our service and offering
• Assist with inventory and site content updates
• Data entry and auditing documents for accuracy
• Special projects: Data analysis and reporting, Accounting and reconciliation, Process documentation and training other team members

Benefits

• Competitive salary
• This is a full-time, long-term position
• The position is immediately available and requires entering into an independent contractor agreement with TLNT
• Work from home
• Monday through Friday, 8am to 5pm (+/- 2 hour accepted) - PST
• 10 days PTO + 9 days US holidays
• Additional perks