Senior Sales Operations Program Manager

Summary

Join Nozomi Networks as a Sales Operations Program Manager to optimize the efficiency and effectiveness of our global sales organization. Oversee tools, data, and revenue-focused programs to enhance decision-making and streamline operations. Ensure CRM and sales processes run smoothly, allowing the sales team to focus on closing deals and driving growth. Lead multiple projects aligned with IT transformation initiatives and customer-focused asset and install base programs. Identify areas where reps are losing time or deals are stalling and develop actionable solutions. Analyze data to uncover trends and provide actionable insights to leadership. Train and support field teams on sales platforms and processes to drive adoption. Maintain high data integrity across all sales systems and reports.

Requirements

• Proficiency in Salesforce.com (Cases, Assets, Orders, Reporting)
• Experience with CPQ systems (Kugamon preferred)
• Strong Excel skills for data analysis and reporting
• Ability to manage multiple projects in a fast-paced environment
• Detail-oriented and process-driven, with a strong customer-first mindset
• Self-starter with the ability to complete projects with minimal supervision
• Experience in SaaS or technology sales operations
• BA/BS degree in a technical or business-oriented field
• 12 -15 years of strong experience in Sales Operations
• Proven experience driving projects and sales programs through completion

Responsibilities

• Identify areas where reps are losing time or deals are stalling and develop actionable solutions
• Program Roadmap Development: Define and manage a roadmap for ongoing sales operations initiatives and system enhancements
• Ensure CRM systems and other sales tools are correctly utilized, updated regularly, and support financial reporting
• Scalability & Process Optimization: Continuously assess and refine processes to support company growth and new market expansion
• Process revenue orders, reviewing all terms, conditions, and quote approvals to ensure clean bookings
• Administer and support Salesforce CRM, Kugamon CPQ, and other related sales tools
• Lead sales projects and system enhancements to streamline the end-to-end sales process
• Design, implement, and maintain sales programs to accelerate revenue growth
• Analyze data to uncover trends and provide actionable insights to leadership
• Identify and resolve process bottlenecks to improve team efficiency
• Train and support field teams on sales platforms and processes to drive adoption
• Maintain high data integrity across all sales systems and reports

Preferred Qualifications

• Familiarity with business intelligence tools (Tableau, Power BI)
• Knowledge of revenue operations best practices

Benefits

• Medical, dental, vision, life insurance, and disability insurance
• Equity program
• Variable bonus program
• 401(k) plan
• Employer matching program
• Flexible paid time off
• Paid holidays
• Paid parental leave