Sales Operations Manager

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, as a Sales Operations Manager and play a critical role in scaling systems, processes, and policies for the organization. Partner with senior leaders to design, build, and run critical business capabilities for the sales team. This role will have a significant impact on the future of the sales organization, helping to drive growth beyond $2 billion in revenue. The ideal candidate has experience driving transformative initiatives that combine people, process, and technology to solve business problems related to the pre-sales customer journey. This is a remote position open to candidates residing in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You will develop and execute change management strategies, partner with various teams to implement initiatives, drive operational strategies to scale the global sales team, streamline systems and processes, shape the future roadmap, design and implement operational metrics, and act as a strategic bridge between sales leadership and other departments.

Requirements

• 5+ years of experience in sales tools management or related roles
• Proven success in managing tools for large sales teams (1,200+ users)
• Strong project management skills with experience in implementation and ROI measurement
• Excellent communication and collaboration skills
• Familiarity with CRM systems, sales automation tools, and productivity software
• Bachelor’s degree in business, finance, economics, engineering, or a related field; MBA is optional

Responsibilities

• Develop and execute change management strategies that support adoption of new tools, processes, and org structures
• Partner closely with Sales Leadership, Enablement, and other teams to land initiatives with clarity and impact
• Drive impactful operational strategies by partnering with sales and cross-functional leaders to scale our Global Sales team effectively—owning process optimization, redesign, and the creation of innovative processes and policies
• Streamline systems and processes by partnering with the Salesforce Systems team—delivering business requirements, leading UAT testing, enhancing workflows, and championing effective Sales communications
• Shape the future roadmap by proactively intaking, assessing, and prioritizing requests and improvement opportunities based on business impact and effort
• Design and implement operational metrics to identify inefficiencies, propose solutions, and unlock new growth opportunities through quantitative analysis, qualitative insights, and deep cross-functional collaboration
• Act as a strategic bridge between sales leadership and other departments, ensuring business needs are transformed into impactful initiatives
• Champion Samsara’s cultural principles, embedding our values —Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team—throughout your work as we expand globally

Preferred Qualifications

• In depth Salesforce CPQ experience
• Superb communication with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly
• Experience as a Salesforce Administrator is a plus but not required
• Experience with Lead-to-Cash systems (Netsuite, SAP, etc)
• Previous project/program management experience
• Familiarity with Product Management and Six Sigma is a plus

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more