Sales Operations Representative

Summary

Join EVOTEK, a leading digital business enabler in North America, and become our Sales Operations Representative. You will collaborate with sales representatives and the distribution team to expand our customer base, meet sales targets, and enhance customer satisfaction. This role demands generating new and repeat sales, understanding customer needs, recommending suitable products, and processing transactions efficiently. You will also educate customers, monitor shipments, and maintain strong customer relationships. The position requires 4+ years of sales operations experience in the technology industry, along with strong communication and problem-solving skills. EVOTEK offers a competitive salary, performance bonuses, and a comprehensive benefits package.

Requirements

• 4+ years of Sales Operations experience (technology industry)
• Experience with international sales purchase orders
• Strong interpersonal communication skills for interacting with employees, vendors, clients
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills
• The ideal candidate will possess the ability to quickly learn detailed information about products and services and clearly and effectively articulate
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Comfortable meeting deadlines
• Strong ability to operate independently
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.)

Responsibilities

• Work cooperatively with outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas while increasing customer satisfaction
• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications as needed
• Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
• Accurately process customer transactions including orders, quotes or returns
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales delivery to ensure ongoing customer satisfaction
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings & vendor training
• Setup and maintain customer files
• Register sales opportunities with partners
• Identify trends in customer satisfaction or dissatisfaction

Preferred Qualifications

Previous VAR experience and residing in PST or MST

Benefits

• Salary commensurate with years’ of experience, technical expertise and geographic location
• Salary range: $65,000 - $120,000
• Performance bonuses
• Benefits package that includes 100% paid medical, dental and vision for the employee
• 401(k) with employer match
• Strong company culture
• Flexible PTO policy
• Flexible working arrangements
• Annual company overnight retreat