Sales Operations Specialist

Summary

Join GoGlobal as a Sales Operations Specialist and provide vital support to the sales team. You will manage and optimize the sales operations function, overseeing the Deal Desk process, creating reports and dashboards, ensuring data integrity, and supporting the sales team with administrative tasks. This role is crucial for driving sales efficiency, supporting the team's use of sales technology, and resolving technical or process-related issues. The position requires 1-3 years of experience in sales operations with a strong focus on data management, sales process optimization, and sales technology tools. Proficiency in CRM systems (HubSpot preferred) and other sales operations tools is essential. GoGlobal offers a remote work environment, unlimited vacation, wifi cost coverage, and an annual training allowance.

Requirements

• 1-3 years of experience in Sales Operations, with a strong focus on data management, sales process optimization, and sales technology tools
• Proficiency in CRM systems (HubSpot preferred) and other sales operations tools (e.g., Excel, reporting platforms). Ability to troubleshoot technical issues and manage integrations
• Strong written and verbal communication skills, with the ability to work collaboratively across teams
• Exceptional attention to detail, with a focus on data integrity and process efficiency
• Ability to identify issues and propose effective solutions in sales processes and technology usage

Responsibilities

• Ensure the accuracy, completeness, and integrity of all sales data in the CRM system (HubSpot)
• Regularly clean, update, and maintain the CRM to ensure data quality
• Create and maintain reports and dashboards to track sales performance, pipeline, and forecasting metrics
• Manage and review sales deals as part of the Deal Desk process, ensuring proper pricing, configurations, and contract compliance
• Approve deals based on established guidelines and ensure all necessary documentation is in place for deal closure
• Assist the sales team with the quote generation process, including pricing, configuration, and terms, ensuring compliance with company standards
• Work with sales reps to ensure smooth deal progression from quote to close
• Manage sales documentation, including contracts, proposals, and other sales-related paperwork
• Ensure timely storage, retrieval, and compliance of sales documents
• Oversee the sales tech stack, including CRM, sales enablement tools, and integrations
• Troubleshoot issues with sales tools and platforms, providing first-tier support to the sales team
• Monitor and ensure system adoption, working with sales reps to increase tool utilization
• Create regular reports and insights into sales performance, pipeline status, and forecasting
• Analyze data to identify trends and provide actionable recommendations to improve sales effectiveness and efficiency
• Identify bottlenecks and inefficiencies in sales processes and implement solutions to improve workflow
• Work closely with sales leadership to ensure processes are continuously optimized for better productivity and results
• Provide general administrative support to the sales team, including managing calendars, organizing sales meetings, and assisting with other ad-hoc tasks

Preferred Qualifications

• Comfortable with the latest sales technology and software, with a strong interest in staying up-to-date with new tools and trends
• Ability to collaborate effectively with sales reps, sales leadership, and cross-functional teams

Benefits

• Remote work: Embrace flexibility with our remote work environment
• Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development