Sales Order Administrator

Summary

Join our client, a family-owned company specializing in micro-needling devices, as a Sales Order Admin. You will manage sales orders, provide customer service, and ensure seamless delivery operations. This role involves processing orders through ERP systems, liaising with 3PL partners and customers, managing event sales orders, and conducting supply chain audits. The position offers a permanent work-from-home setup with Australian business hours. Benefits include HMO, paid leave, and a Christmas bonus.

Requirements

• Experience in order processing and customer service
• Strong organisational skills and attention to detail
• Ability to liaise with freight providers and resolve delivery issues effectively

Responsibilities

• Process sales orders through ERP systems and liaise with 3PL partners
• Provide customer service support for sales orders, including resolving stock, delivery, and compliance issues
• Manage congress (event) sales orders and follow up on delivery services
• Conduct supply chain audits, document findings, and prepare reports for management
• Collaborate with the team to implement corrective actions and ensure operational excellence

Preferred Qualifications

Proficiency in ERP systems (e.g., DEAR Inventory) and reporting tools

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Paid leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)