Remote Sales Program Consultant / Account Executive

Summary

Join LifeLabs Learning as an experienced Sales Consultant to guide prospective clients through their first engagement with LifeLabs Learning, delivering top-tier learning and development (L&D) solutions.

Requirements

• Minimum 3 years client-facing new business sales experience, preferably selling in Edtech, HR, L&D, Organizational Development, or a related field
• Knowledge of consulting techniques (e.g., asking open questions, framing a conversation)
• Strong written communication skills (particularly the ability to write clear, concise, and playful emails)
• Openness to feedback, driving your own growth (with manager support), and an ability to self-manage
• Excellent time management and organization skills

Responsibilities

• Proactively identify and engage new business opportunities to fill the top of the sales funnel, nurturing leads (MQLs and SQLs) and converting them into customers
• Cultivate relationships with target buyers using a relationship-first, consultative approach, positioning yourself as a trusted L&D expert
• Collaborate with fellow Program Consultants and internal teams to uncover new business opportunities across existing prospects and clients
• Understand prospective clients’ unique needs, goals, and challenges, tailoring solutions that align with their organizational structure and culture
• Analyze sales data and client feedback to provide insights and enhance business development strategies
• Partner with the Growth and Marketing teams to optimize lead generation and refine business development tactics
• Build expertise in your assigned portfolio, including trends, challenges, and opportunities that influence buying decisions
• Meet or exceed sales targets for new client engagements
• Maintain a pipeline coverage ratio of 1.5x for the current month and 2.0x for the following month’s targets
• Achieve a deal Efficiency Score of 4 or higher (average deal size x close rate)
• Consistently receive an average NSR score of 4.5/5 from clients (N = Needs Met, S = Simplicity, R = Recommendation Likelihood)
• Lead discovery and follow-up conversations with prospective clients on your own as a keen diagnostician, thoughtful partner, and subject matter expert on learning and development
• Propose (and close) thoughtful and simple solutions to meet their needs
• Follow up with prospective clients with value-adds and invitations to connect
• Respond to prospective client inquiries within 24 hours of inquiry. Respond to all subsequent emails and team emails within 48 hours (or earlier if requested or as appropriate)
• Send all necessary materials on time and with accuracy (e.g., workshop descriptions, Program Plan, and program notes to Facilitators)
• Show up to all calls and meetings on time and send follow-up materials when promised
• When leading virtual calls, have a strong internet connection, quiet space, presentable appearance and distraction/clutter-free background
• Review on your own, and with your Manager, your Hubspot (CRM) metrics to keep learning and growing
• Attend on site key account meetings, Culture Club and other events (e.g. conferences, partner events, networking events) in your assigned portfolio to connect with leads, prospects, and clients
• Leverage events to drive pipeline opportunities, inviting leads and following up with prospects post-event
• Represent LifeLabs with clarity, timeliness, energy, warmth, authority, and playfulness
• Showcase the value of LifeLabs benefits (elicit ‘aha moments!) and encourage space for prospects to ask questions and share their thoughts
• Respond to prospects’ questions accurately and clearly, providing useful client examples, research, or knowledge
• Prepare thoroughly for events by researching attendees and client history, ensuring strong internet connections and professional virtual or in-person setups

Benefits

• Medical, dental, and vision insurance
• Flexible vacation policy
• 10 federal holidays
• 2 LifeLabs holidays
• Kind Fridays (employees have the option to end work at 3pm local time on Fridays)
• CLean Break (Paid Time Off benefit during the last week of the year)
• 401K match
• Team profit share
• 4 Learning Days
• Dedicated peer coach
• Ongoing training
• Biannual team retreats