Sales Representative

Summary

Join GoDaddy's Commerce Sales Team as a Commerce Sales Specialist and proactively contact potential and current customers via outbound calls to promote GoDaddy's services, including Payments, Social, SEO, and Website Design. Educate and consult with customers on how GoDaddy's offerings best fit their business needs, while identifying and addressing their pain points. You will build trust and rapport with customers, meet sales metrics, and provide solutions to customer service issues. This role requires outbound sales call experience, strong communication skills, and the ability to thrive in a fast-paced environment. The position may be hybrid or fully remote, with compensation including an hourly rate and a generous bonus.

Requirements

• Experience working at a Payments company or owning and/or operating a small and/or midsize business (SMB)/ extensive knowledge of internet technology
• 3+ years’ Outbound/Inbound sales call campaign experience with a proven record of understanding customer needs in a commission, bonus, and/or metrics-driven environment
• A high school diploma, GED, or equivalent work experience
• Ability to meet sales quotas while providing a great customer experience throughout entire sales cycle
• A self-driven and dedicated attitude, disciplined work ethic and motivation to drive revenue growth, while creating long term customer relationships
• Dynamic hunter personality with a drive to reach decision makers is essential
• Experience using a CRM or other customer management software
• Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment with ability to promote and build extraordinary customer rapport
• Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls

Responsibilities

• Contacting prospective small business customers and existing GoDaddy customers via phone (Outbound Sales calls) and via email to uncover new opportunities
• Consult with customers about their business needs by matching GoDaddy products and/or solutions to their commerce goals, while identifying existing pain points to determine how GoDaddy’s platform could address those needs
• Understanding and overcoming small business objections through effective communication of GoDaddy’s offerings
• Build trust, interact, and communicate effectively with various levels of the organization, while meeting high call quality and production standards as pre-determined by leadership
• Meet sales metrics that could include but are not limited to outbound dials, gross payment volume, and Net Promoter Score
• Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity
• Serve as a trusted advisor and consultant to all customer throughout the entire sales cycle while maintaining accurate and updated records for all activities in the system

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Incentive eligibility
• Equity grants
• Participation in an employee stock purchase plan
• Parental leave