Sales Support Associate

Summary

Join our team as a Sales Support Associate and contribute to the seamless execution of sales operations. This remote, full-time position, reporting to the Sales Director and operating within the PST timezone, requires a minimum of two years of experience in a sales support role, ideally within the luxury design industry. You will manage key administrative tasks, maintain customer databases, process orders and payments, and generate sales reports. Proficiency in Salesforce and Google Suite is essential. The ideal candidate is organized, proactive, and adept at balancing multiple priorities.

Requirements

• Minimum of 2 years of experience in a sales support role, ideally in the luxury design industry
• Proficiency in Salesforce CRM is required
• Bachelor’s degree is required
• Excellent time management and follow-up skills, with the ability to meet deadlines in a fast-paced environment
• Highly organized and detail-oriented, with a meticulous approach to administrative tasks
• Strong problem-solving skills and a proactive attitude toward addressing challenges and improving processes
• Proficiency in Google Suite, Microsoft Office, Slack, and Airtable is essential

Responsibilities

• Input approved trade accounts into Salesforce with accuracy and efficiency
• Maintain and regularly update customer databases to ensure current and accurate information
• Assist the sales team with processing sample orders promptly and professionally
• Liaise with the sales team to facilitate effective client communication and support a superior client experience
• Enter and maintain sales opportunities in Salesforce, ensuring meticulous tracking and updates
• Process client payments in Salesforce, maintaining confidentiality and precision
• Collaborate with the production team to provide updates on order and shipping statuses, ensuring clear and consistent communication
• Generate and distribute weekly sales reports to support strategic planning and sales meetings
• Perform other sales-related duties and responsibilities as assigned to support the team’s goals

Preferred Qualifications

Familiarity with the AD100 community and interior design industry is highly desirable