Sales Support

Summary

Join iPromo, a fast-growing company recognized for its great culture and commitment to employee growth, as a Sales Support Representative in our Enterprise Division. This full-time, remote position offers the opportunity to work with a supportive team and contribute to our success. You will manage projects, create proposals and quotes, ensure order accuracy, handle payments, and maintain excellent communication with sales representatives, customers, and vendors. The ideal candidate possesses at least three years of experience in sales support within the promotional products industry and is proficient in various software applications.

Requirements

• MUST have a minimum of 3 years experience as Sales Support in a Promotional Product Industry
• Familiar with Microsoft 365 applications
• Knowledge of Salesforce, Commonsku, CRM and ERP systems
• Own equipment and wired internet with backup
• Highly communicative. Excellent spoken and written english
• Can work and available during CST

Responsibilities

• Project management in support of your sales team
• Source out items and create presentations for proposals
• Create quotes
• Ensure accuracy of order
• Take payment and finalize the Quote into Job, SO then PO
• Place orders with vendors
• Communicate with Sales Reps to ensure any errors get fixes and the Sales Rep is aware of the orders whereabouts at any time
• Communicate with the Customer
• Get proof approval
• Provide order updates
• Communicate possible issues and provide possible resolutions
• Always keep the customer informed
• Communicate with the Vendor
• Collect PI’s and compare pricing
• Check the proof before sending it to the customer for accuracy (prevent back and forth)
• Make sure the order is moving the right direction
• Create follow ups
• Keep the vendor accountable
• Communicate with Accounting for seamless order and payment