Sales Support Officer

Summary

Join ConnectOS, a leading provider of offshore talent, and contribute to our continued growth as a top-rated Philippines employer. This role offers a Monday-Friday schedule (6 AM - 3 PM PHT) and involves providing outstanding customer service and sales support to clients and the sales team. You will manage sales calls, product support, order deliverables, and renewals, while upselling and cross-selling licenses. The position requires experience in a Managed Service Provider (MSP) environment and strong Excel skills. Enjoy excellent benefits including work-from-home options, comprehensive medical coverage, paid leave, a competitive salary, and career growth opportunities.

Requirements

• Experience working within a Managed Service Provider, telco or carrier service provider
• Excel Skills
• Supervisory experience
• Have a keen interest in technology and can conceptualise consumption models
• You can multi-task and work under pressure
• High attention to detail and commercial acumen
• Aptitude for sales, you are engaging, work part of a team and autonomously
• Previous inside sales experience in an IT distributor or MSP with indirect licencing support experience between MSP and a vendor

Responsibilities

• Provide outstanding customer service and sales support to our customers and sales team
• Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team
• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables
• Renewal Management: Oversee and execute indirect CSP renewals, ensuring timely and accurate licensing for Microsoft products and services
• Upselling and Cross-Selling licences
• Work with sales/technology SME’s to facilitate ongoing run-rate transactions
• Maintain product knowledge across key vendors and participate in ongoing training, primarily Microsoft and our other software vendors
• Assist and deal with Enterprise clients transactional queries around Licensing
• Client Support: Act as a point of contact for existing business clients, addressing inquiries and resolving issues related to renewals and licensing
• Generate quotes
• Maintain relationships with software vendors and Distributors
• Build and maintain relationships with internal sales teams and key contacts within the BA client base
• Manage margin with Existing Business

Preferred Qualifications

• 1-2 years previous experience in quoting and or customer experience in technology or related industry
• Experience with handling Commercial Contracts and Sales Support

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities