Sales Support Representative

Summary

Join JayWay, a global travel company celebrating its 20th anniversary, as a Sales Support Representative based in Chile or Mexico. Your mission is to provide exceptional assistance to clients and the sales team, ensuring smooth communication and seamless support. You will handle daily client follow-up, assist the sales team with routine tasks, manage leads, and maintain organized records. This role requires strong communication skills, customer service experience, and flexibility to work evenings and weekends. JayWay offers a remote work environment, performance-based bonuses, a company-funded remote office setup, mentorship, and annual team gatherings in Europe.

Requirements

• Location — Based in Chile or Mexico, with reliable high-speed internet for remote work
• Language Skills — Native-level English, both written and spoken, to confidently engage with our clients
• Experience — Prior customer care or call center experience, with a solid understanding of service excellence
• Availability — Flexible to work evenings, weekends, and holidays, supporting guests when they need you most
• Travel Knowledge — Familiarity with European geography and travel routes
• Core Skills — Strong organizational habits, excellent problem-solving, and a proactive, collaborative attitude
• Personal Traits — Detail-oriented, adaptable, team player, and genuinely enthusiastic about helping others
• Travel Experience — You've explored Europe and can relate to the journey our guests are about to take

Responsibilities

• Make daily follow-up calls and send emails to clients, ensuring their needs are met and questions answered
• Assist the sales team by handling routine tasks and providing support during staff days off
• Respond to inbound phone calls, manage new leads, and ensure timely communication
• Follow established sales workflows and maintain detailed, organized records
• Collaborate cross-functionally with other team members to ensure smooth service delivery

Preferred Qualifications

• Previous sales experience
• Extensive personal travel within Europe
• Background in the hospitality industry
• Experience working remotely
• Prior work in the travel industry or tourism sector

Benefits

• Competitive pay with performance-based bonuses
• A company-funded remote office setup including laptop, phone, and ergonomic gear
• Mentorship, training, and access to career development resources
• Annual in-person team gatherings across Europe
• Wellness support and work-life balance initiatives