Sales & Support Representative

Summary

Join Whizz's expanding Remote Sales & Support team and become instrumental in providing exceptional customer experiences. As a self-motivated sales and customer support professional, you will manage high-volume outbound calls to warm leads, provide detailed information about electric bikes, schedule appointments and deliveries, and utilize effective selling techniques. You will also address and resolve customer concerns, ensuring satisfaction. This role requires strong communication skills, sales experience, and the ability to work within the New York time zone.

Requirements

• C2 level fluency in English, as daily communication with native speakers is a core component of this role
• A minimum of one year of experience in a sales position
• Reliable high-speed internet connection
• Availability to adhere to the New York time zone schedule (9 am - 6 pm New York Time)
• Demonstrated exceptional problem-solving and negotiation skills

Responsibilities

• Efficiently manage a high volume of outbound calls to warm leads
• Proactively furnish detailed information regarding our electric bikes, and facilitate appointment and delivery arrangements
• Utilize effective selling techniques to convert prospective customers into clients
• Diligently address and resolve concerns and objections from existing customers, thereby ensuring their satisfaction