Sales Support Representative

Summary

Join Wing, a company redefining the future of work, as a FreshChat Sales Support Representative. This chat-based role involves answering customer inquiries, assisting with sales, suggesting additional products and services, and analyzing customer needs. You will be responsible for compiling sales leads, reporting to management, and collaborating with the sales department to develop strategies. The position requires excellent communication skills, 3+ years of relevant experience, proficiency with chat-based service tools, and a positive attitude. Wing offers a remote work environment, opportunities for growth, and a people-focused company culture.

Requirements

• Excellent written and spoken English communication skills
• 3+ years of experience with sales chat-based customer support or related role
• Comfortable with Chat-based Service tools (Zendesk, FreshDesk, Zoho, etc.)
• Comfortable with Mac, Windows, Chrome, iOS, Android, and video call communication tools (Zoom, Google Meet, etc)
• Understanding of online software (SaaS) services and/or technology-based solutions
• Positive attitude with the desire to contribute to the success of the company and the ability to remain professional while under pressure from customers
• Exceptional interpersonal skills
• Above average typing speed
• Fast reliable Internet connection & reliable electricity
• Professional microphone headset or functional computer microphone equivalent
• Fast, responsive computer

Responsibilities

• Attract potential customers by answering product and service questions and suggesting information about other products and services
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Understand Wing’s different offerings and the value that we provide for each industry through each vertical to answer questions and offer additional value to the customer
• Report unusual activity to management
• Ask open-ended questions to assess customer needs
• Compile a daily list of sales leads, delegate leads to the sales department, and provide sales data and guides to the sales department
• Record sales trends and liaise with account managers to develop sales strategies
• Manage concurrent chats
• Promote and communicate to customers current marketing campaigns and promotions
• Handle adhoc tasks

Benefits

• 18,000 PHP to 20,000 PHP
• Work on a 100% remote team that's spread across the globe
• Be a part of an early-growing customer success team at an early-stage, high-growth company
• People-focused company with a culture centered on community and personal growth
• Ability to network with executives at one of the fastest-growing companies in the US
• Opportunity to obtain knowledge about many industries simultaneously
• Remote work friendly
• Avenues for rapid promotion & salary increases as the company scales