Sales Support Representative

Summary

Join Wing, a company redefining the future of work, as a FreshChat Sales Support Representative! This chat-based role involves answering customer inquiries, assisting with sales, suggesting additional products/services, and working under pressure. You will analyze customer needs, prepare reports, and compile sales leads. Success requires excellent communication, 3+ years of relevant experience, and proficiency with chat-based service tools. The position offers a competitive salary (₱18,000-₱20,000 PHP), remote work, and opportunities for growth within a fast-growing company.

Requirements

• Possess excellent written and spoken English communication skills
• Have 3+ years of experience with sales chat-based customer support or related role
• Be comfortable with Chat-based Service tools (Zendesk, FreshDesk, Zoho, etc.)
• Be comfortable with Mac, Windows, Chrome, iOS, Android, and video call communication tools (Zoom, Google Meet, etc)
• Have an understanding of online software (SaaS) services and/or technology-based solutions
• Maintain a positive attitude with the desire to contribute to the success of the company and the ability to remain professional while under pressure from customers
• Possess exceptional interpersonal skills
• Have above-average typing speed
• Have a fast reliable Internet connection & reliable electricity
• Have a professional microphone headset or functional computer microphone equivalent
• Have a fast, responsive computer

Responsibilities

• Attract potential customers by answering product and service questions and suggesting information about other products and services
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Understand Wing’s different offerings and the value that we provide for each industry through each vertical to answer questions and offer additional value to the customer
• Report unusual activity to management
• Ask open-ended questions to assess customer needs
• Compile a daily list of sales leads, delegate leads to the sales department, and provide sales data and guides to the sales department
• Record sales trends and liaise with account managers to develop sales strategies
• Manage concurrent chats
• Promote and communicate to customers current marketing campaigns and promotions
• Handle adhoc tasks

Benefits

• 18,000 PHP to 20,000 PHP compensation
• Work on a 100% remote team that's spread across the globe
• Be a part of an early-growing customer success team at an early-stage, high-growth company
• People-focused company with a culture centered on community and personal growth
• Ability to network with executives at one of the fastest-growing companies in the US
• Opportunity to obtain knowledge about many industries simultaneously
• Remote work friendly
• Avenues for rapid promotion & salary increases as the company scales