Sales Support Specialist

Summary

Join Altisource's growing Inside Sales team as a fully remote Inside Sales Specialist! Handle inbound and outbound communication with real estate agents regarding their Equator accounts, providing exceptional customer service and technical support. You will upsell memberships, conduct product demonstrations, maintain customer records, and collaborate with the sales team. Generate and qualify leads, prepare reports, and stay updated on industry trends. This role requires a hunter mentality and experience in inside sales or account management within real estate or cloud-based services.

Requirements

• A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
• Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
• Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
• Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)

Responsibilities

• Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues
• Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
• Provide exceptional customer service by addressing inquiries promptly and efficiently
• Troubleshoot and resolve technical issues related to the Equator platform
• Conduct product demonstrations to showcase the benefits of Equator's services
• Maintain accurate customer records and update information in the CRM system
• Collaborate with the sales team to identify potential upselling opportunities
• Assist in the development and implementation of sales strategies to increase customer retention
• Generate and qualify leads
• Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
• Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
• Participate in ongoing training to enhance product knowledge and customer service skills

Benefits

• Competitive salary based on your experience and skills at $14.82/hour plus monthly commissions based on conversion of memberships
• Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
• Paid holidays (including the day after Thanksgiving), plus 19 days of paid time off, for a total of 28 paid days off per year