Sales Support Specialist

Summary

Join ConnectOS, a top-rated Philippines employer and Great Place to Work certified company, as a Sales Support Specialist! You will play a crucial role in driving sales and client success for our cutting-edge AI legal assistant product. Responsibilities include lead qualification, conducting product demos, managing the sales pipeline, providing client support, and collaborating with internal teams. This role requires 3+ years of experience in sales support, strong communication skills, and proficiency in MS Office Suite. The ideal candidate is results-driven, committed to client success, and quick to learn new technologies. ConnectOS offers a competitive monthly salary (P55,000 - P80,000) and a structured work schedule.

Requirements

• 3+ years of proven experience in sales support, account management or customer success roles, preferably in the legal tech industry
• Strong communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders
• Results-driven mindset with a track record of meeting or exceeding sales targets and KPIs
• Commitment to the success of clients and our team
• Willingness to work hard and extra hours if business requires
• Proficiency in MS Office Suite and managing contact lists via Spreadsheet, Scanner apps and CRM Programs
• Quick to learn and use new technology products

Responsibilities

• Reach out to warm leads via emails and phone calls to qualify their interest and schedule product demos
• Collaborate closely with the Go-To-Market team to understand the value proposition and effectively communicate it to potential clients
• Learn from the COO and Head of Business Development on how to conduct engaging and informative product demonstrations
• Showcase their features and benefits to prospective clients, attracting them to sign up for our AI product trials or make buying decisions
• Manage and nurture active opportunities in the sales pipeline, ensuring a seamless transition from product trials to active client status
• Proactively engage with product trial candidates to address any concerns, provide support, and guide them through the evaluation process
• Serve as a key point of contact for clients during their trial period and beyond
• Provide AI training and product support to clients via Zoom, learning after the COO/co-founder via initial shadowing
• Conduct regular check-ins with trial candidates to gather feedback for Product/Tech team, address questions, and reinforce the value proposition of our solutions
• Build and maintain strong, long-lasting relationships with clients to drive retention and upsell opportunities
• Collaborate with the Go-To-Market and product teams to share insights, best practices, and success stories to enhance overall sales effectiveness
• Stay updated on industry trends, competitor offerings, and market dynamics to identify new opportunities and potential areas for improvement

Benefits

• Salary: P55,000 - P80,000 (Monthly Package)
• Schedule: 09:00 AM - 06:00 PM EST