Sales Support Specialist

Summary

Join Horace Mann and become part of a sales team dedicated to serving the insurance needs of educators using non-Horace Mann products. You will play a crucial role in protecting the financial future of educators. This position offers opportunities for learning, implementing new programs, and contributing to sales growth and customer retention. Responsibilities include learning Horace Mann products and processes, handling customer inquiries, escalating complex issues, and maintaining accurate records. A high school diploma or GED, two years of college or equivalent experience, and obtaining insurance licenses within six months of hire are required.

Requirements

• High School Diploma or GED, required
• Two years of college or equivalent business experience
• Obtain Insurance Producers License and Non-Residence License within 6 months of hire and maintain after that

Responsibilities

• Learn all HMGA (TPV) products and processes
• Research, process, and obtain resolution of moderately complex inquiries within established guidelines
• Escalate more complex inquiries to Team Lead and/or Manager
• Track and document activity/notes in appropriate system
• Send weekly notifications to agents
• When necessary, follow up on customer inquiries to ensure completion in a timely and accurate manner

Benefits

$18.51 - $29.13 per hour + sales incentive bonus