Remote Salesforce Admin

Summary

Join the remote world today as a Salesforce Support Administrator with 20four7VA! This senior-level position requires experience in Salesforce administration, data management, and issue resolution. The ideal candidate will be responsible for managing and maintaining Salesforce organization's data and maintenance tasks, resolving production issues, and working closely with the business to resolve issues.

Requirements

• Proficient in dataloader tools to maintain a clean Salesforce environment
• Report and Dashboard creation and maintenance
• Highly analytical, organized and detail-oriented, self-starter
• Bachelor’s Degree
• Salesforce Administrator Certification Required
• Must possess 1-3 years of Salesforce experience
• Experience with Salesforce AppExchange

Responsibilities

• Responsible for Salesforce System Production Issues/Bug Fixes
• Issue Management as it pertains to Salesforce Clouds: Sales, Service, Field Service Lightning, Marketing and Experience Cloud
• Issue Management for installed App Exchange Tools (e.g., DocuSign, Get Feedback)
• Issue Management for integrations (e.g., w/ the ERP, Lead Vendors, etc.)
• Be proactive in Identifying Salesforce Production Issues (reports, monitoring)
• Fix issues, working with the team, to properly update existing configuration, if necessary
• Work with the Business on User Acceptance Testing (UAT) for Bug Fixes
• Document new/updated configuration or training documentation in Jira
• Roll out new functionality in Salesforce Production environment via Change Management process
• Responsible for Maintaining Clean Salesforce Data
• Manage daily, weekly and monthly maintenance task items for the organization
• Manage Salesforce Storage Maintenance (e.g. purging irrelevant data)
• Manage mass dataloads (e.g., adjusting inventory data for Field Service Lightning Users, updating Opportunity data for Dealer Users
• Responsible for Duplicate Management (Identify and merge records, where needed)
• Responsible for maintaining the business reporting and dashboard needs within Salesforce
• Manage and Maintain End User Training Documentation (How To Docs/ Knowledge Articles)
• Own and maintain the User Management Process for internal users in Salesforce
• In charge of onboarding new internal users, ensuring the user is set up properly in the system
• Own and maintain the User Management Process for partner experience users in Salesforce
• In charge of activating new dealer users for our partner experience site
• In charge of terminating dealer users from our partner experience site
• Maintenance of Salesforce Security (not limited to this list): Roles, Profiles, Permission Sets, Sharing Rules, Territory Management, Field Level Security, Page Layouts

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you