Salesforce Administrator

Summary

Join the experts at Constant Contact as a Salesforce Administrator and support business operations across various functions, including advanced Salesforce configuration, reporting, discovery, and documentation. The ideal candidate will bring a strong background in Salesforce and business operations, hold a Salesforce certification, and demonstrate exceptional skills in communication, critical thinking, and project management.

Requirements

• Bachelor’s Degree required
• 1-3 years of experience as a Salesforce administrator supporting sales, marketing, customer success, or business operations. Prior experience in a SaaS environment is a plus
• Salesforce Administrator certification is required. Additional certifications in Salesforce or other business systems are a plus
• Additional admin experience in GTM tech stack is a plus
• Ability to create technical documentation to support new functionality or process enhancements
• Proficiency in Excel/Google Sheets and data analysis is a plus
• Analytical mindset with a high attention to detail
• Strong critical thinking, problem-solving, and process design skills are required. Prior project management experience is a plus
• Self-starter with excellent communication skills, a demonstrated ability to collaborate across teams, and a proven track record of managing multiple priorities effectively

Responsibilities

• Work with key stakeholders across the sales, marketing, and customer success organizations to define business problems, document requirements, and design scalable solutions utilizing Salesforce best practices
• Utilize internal ticketing queue to prioritize and complete requests ranging from strategic business needs to feature requests and bugs
• Design and implement advanced Salesforce configurations, including flows, custom metadata, complex assignment rules, data hygiene, advanced reporting, and more
• Support day-to-day operational needs, including troubleshooting, user assistance, data imports, testing, and investigation/maintenance of system issues
• Stay up-to-date with Salesforce releases, new features, and best practices to proactively provide recommendations for process improvements
• Develop training materials and conduct training sessions to improve user adoption and support best practices

Benefits

• A generous paid time off policy
• A competitive benefits package that supports the health and well-being of you and your family