Demandbase is hiring a
Salesforce Administrator in India

Summary

Demandbase is seeking a Salesforce Administrator to manage their instance of Salesforce and provide support to the business. The administrator will be responsible for overseeing administration tasks, maintaining user roles and profiles, monitoring site metrics, and providing first-level support to users. They should have at least 3 years of experience as a Salesforce administrator and proficiency with Salesforce reporting and configuration.

Requirements

• Bachelor's degree (Computer Science preferred)
• 3+ years of recent experience as a Salesforce administrator
• Hands-on experience with Salesforce reporting, custom fields, validation rules, page layouts, workflows and approvals
• Proficiency with Salesforce configuration and customization; including creation of standard and custom objects and fields
• Understanding of Salesforce technical requirements, system configuration, user requirements and all related policies and procedures
• Working knowledge of Process Builder and Flow in Salesforce
• Solid business analytical skills; be the system expert who guides business users to practical solutions using mostly standard application functionality
• Excellent verbal and written communication skills
• Superior skills in time management and multitasking, with the ability to handle urgent requests professionally

Responsibilities

• Oversee Salesforce administration, configuration and data migration tasks based on input from key business stakeholders
• Handle basic Salesforce user administration tasks including access management, permission sets, role assignments, uploads, data backups, sandbox, and the Internal Request case queue
• Maintain user roles and profiles, security settings, access settings, flows, sharing rules, etc
• Monitor and analyze site metrics, system performance, and user activity
• Provide first-level support to the users, including issue identification, and resolution/escalation
• Maintain data quality through ongoing data analysis, record deduplication, and other related tasks
• Manage Salesforce integrations and partake in the decision process for incorporating new tools including evaluating 3rd party solutions and AppExchange packages as needed
• Create and maintain Salesforce reports, dashboards, formulas of varying complexity, email templates, validation rules, and flows
• Bulk data imports, data de-duplicate and cleansing (manually and using integrated tools)
• Provide application training and regularly communicate to business
• Prepare proof of concepts based on business requirements
• Configure Salesforce Objects, Fields, Flows, Approval Processes, etc. as needed
• Identify, diagnose, and resolve user issues with the application and reduce the incidence of user-reported issues

Preferred Qualifications

• Previous experience directly supporting a sales organization preferred
• Demonstrated ability to work in a team-oriented sales-driven environment

Benefits

• Remote work
• Professional development opportunities