LINQ is hiring a
Salesforce Administrator in United States

Summary

The job is for a Salesforce Administrator in LINQ's Business Systems team. The role involves collaborating cross-functionally to deliver innovative solutions on the Salesforce platform, providing administrative support, and performing triage for support cases.

Requirements

• 5 years of administrator experience working with Salesforce Sales and Service Cloud
• Expert-level proficiency in all areas of declarative development within Salesforce
• Prior experience with and strong knowledge of Salesforce CPQ+
• Salesforce Advanced Administrator Certification (ADM-301)
• Familiarity with Agile development processes

Responsibilities

• Work with stakeholders and users to define requirements in order to support building new system enhancements
• Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs
• Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management
• Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution
• Assist business users in relation to their reporting and data needs
• Proactively identify and implement under-utilized functionality and required system maintenance updates
• Support installation and configuration of both new and existing managed packages and their native integrations

Preferred Qualifications

• Strong ability to identify and ask relevant questions when documenting change requests, challenging directly when necessary in an effort to deliver even better solutions
• Excellent verbal and written communication skills
• Exceptional problem-solving capabilities and understanding of Salesforce best practices
• High attention to detail and interest in ensuring data integrity
• A self-starter with a strong desire to continuously learn and perform the level of research necessary to overcome roadblocks
• Experience managing other downstream GTM Tools

Benefits

• Remote working environment
• Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)
• One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)
• Company Bonus Plan or Target Sales Commission Plan
• Flexible Open Paid Time Off Plan
• Paid Parental Leave Policy
• 10 paid holidays
• 16 hours of paid volunteer time
• Blue Cross Blue Shield benefit network (medical/dental/vision)
• Low-deductible PPO option or HDHP option with employer contributed HSA
• Dental with child orthodontia
• 100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance
• Health and wellness benefits including gym and Headspace reimbursement
• Professional development opportunities