OpenTable is hiring a
Salesforce Administrator

Summary

The job is a Salesforce Administrator position at OpenTable, reporting to the Senior Product Manager - Business Optimization. The role involves maintaining and improving OpenTable’s Salesforce architecture and supporting the Global Sales & Services team in its usage of SFDC. The administrator will work with multiple Clouds/platforms and partner cross-functionally with several departments.

Requirements

• 2-5 years of Salesforce Admin experience (preferably in Lightning), with a focus on internal systems/business applications
• Experience managing feature requests for Salesforce and advanced skills building Salesforce reports/dashboards
• The ability to apply advanced automations to solve complex business problems
• Experience with Salesforce integrations and their implications
• Excellent verbal, written, and visual communication skills
• Strong problem solving, judgment, and organizational skills
• The capacity to grasp and learn complex concepts quickly and independently
• The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
• Enthusiasm around implementing technical solutions that make OpenTable employees more efficient

Responsibilities

• Partner closely with the Revenue Operations team to gather requirements, prioritize enhancements into sprints, and communicate with partners about releases
• Build strong working relationships and in-depth knowledge of our internal groups and their processes in order to identify areas of opportunity
• Design new business processes that will improve operational efficiency across the organization
• Support a dispersed team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, pipelines, and deals
• Answer technical inquiries quickly and clearly every day
• Support SFDC onboarding/offboarding processes
• Act as a Salesforce subject matter expert and trusted advisor for all internal users, advancing issues as needed
• Lead data stewardship efforts

Preferred Qualifications

• Experience with Service Cloud, CPQ, or Service Cloud is a plus
• Proficient in Excel, and managing large data sets (Data Loader preferred)
• Ability to write clear, concise users stories and process changes/instructions
• Experience in Agile development methodology (Agile/Scrum ninja is a plus)
• Experience with Lucidchart or other design applications
• Experience with system internationalization/localization
• Experience with DocuSign is a plus
• Experience with Sarbanes Oxley Compliance is a plus

Benefits

• Paid Time Off - 20 days a year!
• Birthday/celebration PTO - 1 day
• Annual company week off!
• Flexible sick time off
• Paid volunteer time
• Parental Leave Benefits
• Dental & Vision Insurance
• Life & Disability Insurance
• Group RRSP and DPSP
• Major Medical Insurance (dependent care options)