Salesforce Administrator

Summary

Join ICP Group as a Salesforce Administrator and lead the management and optimization of our Salesforce environment. This role requires strong technical skills and a collaborative approach, working closely with end-users across the organization to improve processes and user experience. You will be responsible for system administration, user training, reporting, and project management, ensuring seamless integration of Salesforce across departments. The ideal candidate possesses a Bachelor's degree, 5+ years of Salesforce administration experience, and a Salesforce Administrator Certification. Preferred location is Tampa, FL or Andover, MA, but remote work may be considered for the right candidate.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, or a related field
• 5+ years of Salesforce administration experience; experience in building/construction value chain strongly preferred
• Salesforce Administrator Certification required; Advanced Administrator or Platform App Builder preferred
• Strong understanding of Salesforce architecture, including objects, workflows, data management, and integrations
• Exceptional interpersonal skills with the ability to communicate technical concepts in user-friendly terms
• Proven ability to collaborate with and support end users across various roles and departments
• Experience working closely with end users to identify needs and implement solutions
• Familiarity with tools like RingLead or similar data quality management systems
• Passion for technology and improving user experience
• Strong sense of ownership and accountability
• Detail-oriented with a focus on maintaining system integrity and reliability
• Analytical mindset with experience in data reporting and dashboard creation
• Proactive, forward-thinking, and solutions-oriented approach with a user-centric mindset

Responsibilities

• Serve as a trusted advisor to end users, spending time with them to understand their processes, challenges, and goals
• Partner with end users to identify inefficiencies and recommend enhancements to streamline workflows and improve user experience
• Proactively gather feedback from end users to develop actionable recommendations for system improvements and training needs
• Act as a bridge between end users and technical teams, translating business requirements into Salesforce configurations
• Manage all aspects of Salesforce, including user management, security configurations, roles, profiles, and sharing settings
• Create and maintain fields, objects, workflows, page layouts, and validation rules to align with business processes
• Perform routine data maintenance, including bulk imports/exports, deduplication, and data hygiene
• Drive Salesforce adoption by developing and delivering tailored training sessions, onboarding materials, and user engagement initiatives
• Support end users by troubleshooting issues and providing day-to-day guidance on Salesforce functionality
• Build trust with end users by demonstrating how Salesforce can simplify their work and add value to their roles
• Collaborate with end users and business leaders to develop and manage reports, dashboards, and performance metrics
• Leverage data analysis to identify trends, gaps, and opportunities for process improvements that benefit end users and the business
• Lead initiatives to optimize Salesforce use across departments, with a focus on aligning functionality to the needs of end users in building/construction value chain functions
• Coordinate with stakeholders to implement business requirements effectively while prioritizing user impact
• Partner with external vendors for system enhancements, ensuring timely delivery and quality outcomes
• Oversee system upgrades and ensure end users are prepared for new features through communication, training, and support
• Facilitate smooth transitions to new functionalities by providing post-implementation support to end users

Preferred Qualifications

• Experience in building/construction value chain
• Advanced Administrator or Platform App Builder certification