Salesforce Administrator

Summary

Join Restaurant365's growing Salesforce team as a Salesforce Administrator! This key role involves enhancing the Salesforce platform, gathering requirements from various business units, designing scalable solutions, and managing the product roadmap. You will be responsible for user management, support tickets, training, and ensuring user satisfaction. A strong understanding of Salesforce and a desire to learn are essential. The ideal candidate excels in a team environment, communicates effectively, and prioritizes projects efficiently. This position offers a competitive salary and comprehensive benefits.

Requirements

• Valid Salesforce Certifications in the following: Administrator, Business Analyst
• 2+ years of Administrator experience on Salesforce & Force platforms
• Strong interpersonal skills, and ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Proven ability in producing technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Experience working with Agile teams and use of tools such as Jira, monday.com, etc

Responsibilities

• User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules etc
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on user experience
• Identify unused or underutilized platform features
• Collaborate on R365’s Salesforce platform roadmap by working with the Salesforce team and stakeholders to define priorities
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve R365’s Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets through Salesforce Cases and Slack/Jira
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Working with integrated applications including Intacct, Clari, Salesloft, LeanData, ZoomInfo, Spiff, Marketo, Bizible, Gainsight, Pendo, Freshdesk etc
• Other duties as assigned

Preferred Qualifications

• Experience working in a SaaS environment
• Experience working with Apex Code and custom Apex Classes
• Experience with managed packages and AppExchange
• Experience with CPQ
• Pacific Time Zone working hours

Benefits

• Salary range of $100K-$110K per year
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives