Salesforce Administrator

Summary

Join Scaled Agile, Inc. as a Salesforce Administrator and become a key member of a high-performing Agile engineering team. You will manage and enhance our Salesforce ecosystem, including the SAFe Community and core Salesforce services. Responsibilities include user management, system enhancements, data integrity, security, and user support. You will develop automated business processes, collaborate on process improvement, and maintain documentation. Strong technical expertise in Salesforce administration and a proactive approach are essential. The role offers a competitive salary and benefits package.

Requirements

• 2+ years of Salesforce experience, including configuration and support of Sales Cloud, Service Cloud, and Salesforce Customer Community
• Strong understanding of Salesforce administration, including user management, security settings, and data management
• Hands-on experience with Salesforce Lightning
• Expertise in Salesforce reports and dashboards for data-driven decision-making
• Experience with creating and maintaining automated business processes using Salesforce Flow or similar tools
• Knowledge of workflow automation tools such as Process Builder and Flow
• Experience training and onboarding new Salesforce users
• Strong ability to collaborate with stakeholders to implement new features via configuration, development, or technology evaluations
• Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues
• Self-motivated team player with excellent organizational skills
• Understanding of Agile principles and practices, with a strong desire to work in a fully Agile team

Responsibilities

• Configure and manage core Salesforce functionality (custom objects, advanced workflows, etc.), to align with business requirements and best practices
• Maintain and improve business process best practices within a robust Salesforce environment
• Apply sound data governance principles to ensure high data quality and implement scalable information architectures
• Develop and maintain reports, dashboards, and workflows to support business processes and decision-making
• Maintain security best practices by managing user access, monitoring login and activity logs, deactivating users as needed, and auditing field/profile access and permissions
• Perform data cleanup and manipulation using Data Loader or third-party applications
• Manage Salesforce users, profiles, roles, permissions, and security settings to ensure proper access and data integrity
• Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction
• Provide technical support to application users and track issues through resolution
• Stay up-to-date with Salesforce configurations, system capabilities, and release updates, assessing their impact on business operations
• Reduce technical debt by optimizing workflows, triggers, alerts, automated emails, validation rules, objects, and user permissions
• Support onboarding activities for new and existing employees, ensuring proper Salesforce training and adoption
• Evaluate and drive the adoption of new technologies, processes, and procedures that enhance Salesforce efficiency
• Support ongoing implementation and integration of Salesforce apps across different functions
• Document system configurations, processes, and procedures for future reference and training purposes
• Assist with special assignments and strategic initiatives as needed

Preferred Qualifications

• Salesforce Administrator Certification
• Advanced Administrator Certification
• SAFe Agilist Certification
• Experience with Salesforce development tools and techniques is a plus
• Experience with applications and tools that integrate with or interact with Salesforce, such as Marketo, Tableau, Qualtrics, and Conga

Benefits

• Medical, dental, vision, optional insurance products including identity protection and pet insurance
• 401K with a match
• Flexible paid time off
• Company paid sabbatical after six years of service
• Bonus plan
• Equity options
• Remote work