Softrams is hiring a
Salesforce Business and Operations Analyst

Summary

Join Softrams, a fast-growing digital services firm, as a skilled Salesforce Business Analyst to work closely with clients, understand their business needs, and guide the implementation of best practices across different industries.

Requirements

• Ability to obtain a U.S. Federal Position of Trust clearance designation
• Must reside in and be able to perform work in the United States
• Must have lived in the United States for 3 of the last 5 years
• Bachelor’s degree
• Experience: 3+ years of experience as a Salesforce Business Analyst in a consulting or professional services environment
• Salesforce Certifications: Salesforce Admin certification (e.g., Salesforce Administrator, Platform App Builder) is required. Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud, CPQ) are a plus
• Consulting Skills: Strong client-facing skills with the ability to communicate technical solutions to non-technical stakeholders
• Technical Knowledge: Proficiency in Salesforce configuration capabilities, including workflows, process builder, validation rules, permission sets, and security models
• Project Management: Experience with Agile methodologies, project management tools (e.g., Jira), and managing multiple client projects concurrently
• Industry Knowledge: Ability to quickly understand client industry requirements and how Salesforce can be tailored to meet their unique needs
• Communication: Excellent written and verbal communication skills, with a strong ability to present ideas to both clients and internal teams
• Problem Solving: Demonstrated experience in analyzing business processes, troubleshooting issues, and delivering high-quality Salesforce solutions
• Data Management: Understanding of data management, migration strategies, and integration with other business systems
• Experience with working in agile teams
• Experience working in agile environments using tools like Jira, Confluence, and Slack

Responsibilities

• Serve as the primary point of contact for clients to gather requirements, assess their business needs, and recommend Salesforce solutions
• Work closely with clients to advise on best practices for Salesforce implementation, optimization, and long-term strategy
• Lead discovery sessions with clients to understand business objectives, pain points, and operational processes
• Translate business needs into functional specifications, user stories, and actionable Salesforce configurations that align with client objectives
• Partner with Salesforce developers, administrators, and other consulting team members to deliver custom solutions that meet client expectations
• Manage project timelines, deliverables, and client communications, ensuring that projects stay on track and within scope
• Coordinate and lead User Acceptance Testing (UAT) with client teams, as well as provide end-user training to ensure smooth adoption of Salesforce solutions
• Analyze clients' current Salesforce usage, identify areas for process improvement, and recommend enhancements to increase efficiency and performance
• Stay updated on the latest Salesforce features, consulting trends, and market needs to provide forward-thinking solutions to clients

Preferred Qualifications

• Experience with Salesforce deployment tools like Copado or CheckMarx is highly desirable
• Knowledge of industry-specific Salesforce products (Sales Cloud, Service Cloud, Health Services Cloud, etc.) is beneficial
• Experience in a Federal Consulting role
• Experience conducting business process re-engineering and change management initiatives for clients

Benefits

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance
• 100% company-paid. medical insurance
• 100% employer sponsored STD, LTD and life insurance (min $100K)
• Voluntary life insurance option available
• Retirement 401(k) plan with employer matching. Immediate vesting
• Vacation and sick leave
• Maternity and parental leave
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards
• Company-sponsored role-based training and certifications
• Monthly Doordash DashPass subscription
• Group discounts via LifeMart ADP