Salesforce Business Analyst

Summary

Join MetroStar as a Salesforce Business Analyst and bridge the gap between business needs and technical solutions within our Salesforce ecosystem. You will be responsible for gathering and analyzing business requirements, translating them into functional specifications, and collaborating with developers. A key aspect of this role is ensuring smooth transitions and user adoption of Salesforce's releases. This position requires a Bachelor's degree, an active Secret security clearance, and 5+ years of experience as a Salesforce Business Analyst. MetroStar offers a generous benefits package, professional growth opportunities, and a commitment to a diverse and inclusive work environment.

Requirements

• Bachelor's degree in Business Administration, Information Systems, or a related field
• An active Secret security clearance
• 5+ years of experience as a Salesforce Business Analyst, with a strong understanding of Salesforce Service Cloud and/or Public Sector Solutions, or Sales Cloud
• 3+ years of experience gathering and analyzing business requirements, designing solutions, and working effectively within agile development teams
• 3+ years of experience understanding of Salesforce release management processes and best practices, including sandbox testing, regression testing, and production smoke testing

Responsibilities

• Conduct in-depth interviews and facilitated workshops with stakeholders to gather, analyze, and meticulously document business requirements related to Salesforce functionality
• Transform business requirements into detailed functional specifications, user stories, and process flows
• Design solutions that leverage Salesforce best practices, functionalities, and the latest platform advancements
• Create and maintain comprehensive documentation, including business requirements documents, functional specifications, user manuals, and training materials, adhering to MetroStar's quality standards
• Foster strong partnerships with developers, administrators, and other technical teams to ensure solutions are implemented according to specifications and meet business needs, fostering a collaborative and communicative environment
• Play an active role in testing and quality assurance activities, with a focus on minimizing disruptions during Salesforce releases
• Rigorously test new features and customizations in sandbox environments before deployment to production, ensuring compatibility with existing configurations and minimizing potential issues
• Develop and execute comprehensive regression test plans within UAT or dedicated sandboxes mirroring production to validate key functionalities after upgrades and deployments, safeguarding against unintended consequences
• Perform post-deployment smoke testing in production to confirm system stability and identify any unforeseen issues, ensuring a smooth user experience after each release
• Actively support the planning and execution of Salesforce releases, including proactive communication with stakeholders and coordination of testing activities
• Champion adherence to best practices for minimizing disruption during releases and maximizing user adoption
• Provide engaging and effective training and support to end-users on new features and functionalities, empowering them to leverage the full potential of the Salesforce platform
• Proactively identify opportunities to optimize Salesforce processes and functionalities to enhance business efficiency and drive innovation within the organization

Preferred Qualifications

Experience with other Salesforce clouds (e.g., Experienced Cloud)

Benefits

• A generous benefits package
• Professional growth
• Valuable time to recharge