Salesforce Business Analyst

Summary

Join Recorded Future, a leading intelligence company, as a Salesforce Business Analyst! You will collaborate with the CRM team and business users to support Salesforce implementations, enhancements, and daily operations. This role involves gathering and documenting business requirements, configuring the system, providing end-user support, and ensuring data integrity. You will need experience in business analysis and Salesforce, strong analytical and communication skills, and proficiency in Microsoft Office. A Salesforce Administrator Certification is preferred. Recorded Future offers a diverse and inclusive work environment.

Requirements

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent work experience
• 1+ years of experience in a business analyst or similar role
• Hands on experience with Salesforce.com
• Strong analytical skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment and manage time effectively
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and data management tools

Responsibilities

• Assist in gathering, documenting, and prioritizing business requirements from stakeholders across various departments (e.g., Sales, Marketing, Customer Service)
• Work with senior analysts to translate business requirements into Salesforce solutions
• Assist in basic configuration tasks within Salesforce, including setting up user profiles, roles, page layouts, and permissions
• Help configure reports and dashboards to meet the analytical needs of end-users
• Test system configurations and troubleshoot issues to ensure seamless functionality
• Create and maintain documentation for business requirements, processes, and configurations
• Assist in developing user guides and training materials to facilitate adoption and efficient use of Salesforce features
• Provide end-user support by answering questions and resolving common issues
• Support data integrity by assisting in data imports, deduplication, and regular data maintenance
• Help maintain data quality and ensure compliance with company data standards
• Collaborate with cross-functional teams to ensure that Salesforce enhancements align with business goals
• Communicate with stakeholders about project status, timelines, and deliverables
• Assist senior analysts in providing regular updates to management and stakeholders
• Stay updated on Salesforce features (CPQ, Sales Cloud) and enhancements through training, certifications, and hands-on experience
• Actively seek to enhance knowledge of Salesforce.com, CPQ, and business analysis best practices

Preferred Qualifications

• Salesforce Administrator Certification or willingness to obtain certification within the first 6 months
• Familiarity with Salesforce reporting, dashboards, and data management
• Experience or coursework in business analysis methodologies, project management, or CRM systems