Softrams is hiring a
Salesforce Health Cloud Business Analyst/Admin in United States

Summary

Softrams is seeking a skilled Salesforce Health Cloud Business Analyst/Administrator to join their Salesforce Practice. The role involves gathering requirements from healthcare clients, configuring Salesforce Health Cloud environments, and collaborating with development teams. The ideal candidate should have experience as a Salesforce Business Analyst or Administrator, specifically with Salesforce Health Cloud.

Requirements

• Must reside in and be able to perform work in the United States
• Must have lived in the United States for at least 3 years in the last 5
• Must be able to obtain a public trust clearance

Responsibilities

• Requirements Gathering: Conduct detailed meetings with healthcare clients to understand their business needs and challenges. Accurately gather and document requirements for system enhancements and customizations
• User Story Development: Translate business requirements into well-articulated user stories in JIRA, ensuring clarity and completeness for development teams
• Salesforce Health Cloud Configuration: Configure Salesforce Health Cloud environments according to project requirements, including workflows, custom objects, fields, page layouts, security settings, etc
• Solution Design and SME Support: Serve as a subject matter expert in Salesforce Health Cloud, providing technical and functional guidance to both clients and development teams. Develop innovative solutions that leverage the capabilities of Health Cloud to meet client needs
• Project Management and Collaboration: Collaborate closely with project managers, developers, and other stakeholders to ensure projects are delivered on time and to specifications. Facilitate communication between all parties to address any issues or changes required during the project lifecycle
• Testing and Validation: Coordinate testing efforts to ensure that configurations and developments meet initial business requirements and function correctly in the live environment
• Training and Support: Provide training to end-users and ongoing support to ensure successful adoption and effective use of Salesforce Health Cloud functionalities

Preferred Qualifications

• Bachelor's degree in computer science, Information Systems, Healthcare Administration, or related field is preferred
• Proven experience as a Salesforce Business Analyst or Administrator, specifically with Salesforce Health Cloud
• Strong understanding of Salesforce admin tasks and the ability to implement point-and-click customizations
• Experience with Agile and Scrum methodologies, particularly in writing detailed user stories and managing tasks/issues in JIRA
• Excellent analytical, problem-solving, and project management skills
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment and manage interactions with both technical and nontechnical clients

Benefits

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance
• 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available
• Retirement 401(k) plan with employer matching. Immediate vesting
• Vacation and sick leave
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards
• Company-sponsored role-based training and certifications
• Monthly Doordash DashPass subscription
• Group discounts via LifeMart ADP