Shift4 is hiring a
Salesforce Sales Enablement Analyst

Summary

Join our team as a Salesforce Sales Enablement Analyst and play a critical role in driving business decisions with actionable insights, optimizing system efficiency, and improving process administration.

Requirements

• 3+ years of experience in payments operations, revops, data analysis, or a related role
• Possess a Certified Salesforce Administrator certification or have the ability to obtain it within 6 months of start date
• Proficiency in Salesforce, Excel, Google Suite, and SQL
• Strong analytical skills and experience with data visualization tools
• Ability to perform complex data analyses and derive actionable insights
• Excellent communication and presentation skills
• Strong collaboration and interpersonal skills
• Proven ability to manage multiple projects and meet deadlines
• Bachelor’s degree in Business, Finance, Data Science, or a related field preferred but not required

Responsibilities

• Serve as the Subject Matter Expert (SME) for data and processes within Salesforce such as quote / CPQ processes, rates & fees, opportunity management, lead routing etc
• Produce training, standard procedures and other materials to enable sales team productivity
• Participate in user acceptance testing and assist special projects in executing testing in general
• Utilize Salesforce, Excel, Google Suite, and SQL to perform daily operational data analysis for a variety of sales stakeholders
• Clean, analyze, and visualize data using Salesforce reporting, excel, SQL, functions, pivot tables, and charts to identify trends and insights
• Create and maintain scalable processes to integrate into everyday workflow
• Lead and manage stakeholder communications via email and meetings, answering questions and providing general support
• Support Sales and Customer Success teams with ad-hoc analyses and other supporting activities to close deals
• Train new employees on operational processes, Salesforce utilization, and analysis in the Salesforce platform
• Handle monthly analytical processes and analysis
• Manage the Salesforce Sales Enablement case queue as a team of analysts, assessing issues and assigning them appropriately
• Identify and resolve data issues
• Build and maintain strong relationships with internal and external stakeholders, including Customer Success, Billing, Support, Sales, and Project teams
• Collaborate cross-functionally to identify and resolve operational issues, needs, and requests
• Facilitate clear communication and presentations to stakeholders to drive data-driven strategies for success