Remote Salesforce Solution Architect

Summary

Join OpenTable's Business Optimization team as a Solution Architect and contribute to enhancing Salesforce architecture, supporting the Global Sales & Services organization, and driving technical transformation. As a key player in shaping the team's roadmap for internal Sales & Services tools, you'll analyze, design, and implement processes and workflows to increase adoption and grow revenue.

Requirements

• 5+ years of Salesforce Lightning experience, with a focus on internal systems/business applications (Business and/or Technical Architect Certification preferred)
• Experience managing Salesforce feature requests
• Advanced skills building Salesforce reports/dashboards
• Experience with Salesforce integrations, complex data storage models, and their implications
• The capacity to grasp and learn new technical concepts quickly and independently
• Excellent verbal, written, and visual communication skills
• Strong problem-solving, critical thinking, and organizational skills
• The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines

Responsibilities

• Work alongside the Revenue Operations team to gather requirements, prioritize initiatives into sprints, and communicate with stakeholders about new enhancements
• Build strong working relationships and in-depth knowledge of internal departments and their processes in order to identify areas of opportunity and recommend solutions
• Overhaul business processes and design new automations to improve operational efficiency
• Partner with Salesforce Admins and Engineers to implement multi-component solutions across Sales & Support Clouds
• Operate as a liaison between the Global Sales & Services team and Product/Engineering org
• Act as a Salesforce subject matter expert and driver of technical transformation
• Support a team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, and pipeline

Benefits

• Paid Time Off - 20 days a year
• Birthday/celebration PTO - 1 day
• Annual company weeks off
• Flexible sick time off
• Paid volunteer time
• Parental Leave Benefits
• Dental & Vision Insurance
• Life & Disability Insurance
• Group RRSP and DPSP
• Major Medical Insurance (dependent care options)