Twilio is hiring a
Salesforce Solution Architect

Summary

The job description is for a Salesforce Solution Architect, Lead to Quote position at Twilio. This role involves architecting and managing solutions within Salesforce and adjacent technologies, improving the way Go-To-Market teams track and manage Lead routing and the opportunity lifecycle, and becoming a trusted Subject Matter Expert of the ‘Top of the Funnel’ and OLM space. The position is remote and based in Canada.

Requirements

• 8+ years of experience with Salesforce.com implementation, including 3-5 years of experience with Lead routing, Lead to contact conversion, Marketo and Outreach integrations and Opportunity management
• 5+ years experience designing and implementing large scale automation and architecture changes within Salesforce
• Demonstrated ability to understand business needs and translate user requirements into Salesforce solutions
• Salesforce Admin Certification
• Advanced knowledge of Salesforce declarative automation
• Strong presentation, communication, and facilitation skills
• Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail

Responsibilities

• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies
• Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen
• In partnership with the product owner and product manager, lead projects end to end to improve the way our Go-To-Market and internal teams track and manage Lead routing and the opportunity lifecycle
• Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience
• Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen

Preferred Qualifications

• Experience collaborating with a global team
• Salesforce Platform App Builder or Salesforce Developer 1 Certifications
• Experience designing and building in Salesforce for a large user base (2000+)
• Experience mentoring and developing colleagues as a peer
• Experience partnering with third-party tool vendors and collaborating on feature implementation

Benefits

• Competitive pay
• Generous time-off
• Amy parental and wellness leave
• Healthcare
• Retirement savings program