Remote Salesforce Support Administrator
at DocPlanner

Summary

Join us in making the healthcare experience more human as a Salesforce Support Administrator, owning the support Salesforce Board, troubleshooting bugs, managing user access, and ensuring data integrity.

Requirements

• Working knowledge of relational databases design concepts and data management
• Have a good understanding of the Salesforce platform and administration of it. Sales and Service Cloud knowledge
• Best practice management of security and user access (profiles, permissions, sharing, roles)
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills
• Experience in working with international teams
• Basic knowledge of agile methodology / processes
• Understanding of business processes
• Ability to troubleshoot system, process and data issues
• Good communication skills, open to discussions, team-oriented, with a hands-on attitude
• Fluent English

Responsibilities

• Provide high quality support to our internal users via ticket system
• Customize Salesforce fields, page layouts, record types, search, list views, queries, reports and dashboards
• Manage mass imports, updates and exports of data
• Ensure data integrity, security and perform required audits reviews
• Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
• Assist in conducting training to business owners for new features and help with roll-out
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

Preferred Qualifications

Experience working with API integrations, Salesforce migrations and APEX is a plus

Benefits

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings
• Share options plan after 6 months of working with us
• True flexibility and work-life balance
• Remote first in one of our legal entities or hybrid work model in one of our office locations
• Flexible working hours
• Paid time off according to your location of work
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate)
• Health insurance according to your location of work
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling