Remote Salesforce Administrator

Summary

Join OpenTable, a global leader in the hospitality industry, as we champion restaurants and venues around the world. As a Salesforce Architect, you will maintain and improve our Salesforce architecture, supporting the Global Sales & Services team in its usage of SFDC. You will work with multiple Clouds/platforms and partner cross-functionally with several departments to manage a complex Salesforce organization.

Requirements

• 2-5 years of Salesforce Admin experience (preferably in Lightning), with a focus on internal systems/business applications
• Experience managing feature requests for Salesforce and advanced skills building Salesforce reports/dashboards
• The ability to apply advanced automations to solve complex business problems
• Experience with Salesforce integrations and their implications
• Excellent verbal, written, and visual communication skills
• Strong problem solving, judgment, and organizational skills
• The capacity to grasp and learn complex concepts quickly and independently
• The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines

Responsibilities

• Partner closely with the Revenue Operations team to gather requirements, prioritize enhancements into sprints, and communicate with stakeholders about releases
• Build strong working relationships and in-depth knowledge of our internal groups and their processes in order to identify areas of opportunity
• Design new business processes that will improve operational efficiency across the organization
• Support a dispersed team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, pipelines, and deals
• Answer technical inquiries quickly and clearly every day
• Support SFDC onboarding/offboarding processes
• Act as a Salesforce subject matter expert and trusted advisor for all internal users, advancing issues as needed
• Lead data stewardship efforts

Benefits

• Focus on mental health and well-being
• Company paid therapy sessions through SpringHealth
• Company paid subscription to HeadSpace
• Company-wide week off each year - the whole team fully recharges (and returns without a pile-up of work!)
• Generous paid parental leave
• Generous paid vacation + time off for your birthday!
• Paid volunteer time
• Health, dental & vision plans
• 401k with company match
• Enriched learning and development opportunities
• Access to thousands of on-demand e-learnings