Salesforce Systems Analyst

Summary

Join Modernizing Medicine (ModMed) as a Salesforce System Analyst! This remote-hybrid role (3 days/week in Boca Raton, FL) involves documenting system processes, analyzing system design, identifying business needs, and collaborating with stakeholders to develop Salesforce solutions. You will prepare functional documents, assist with user acceptance testing, and serve as a liaison between business and technology teams. This position requires Salesforce Administrator certification plus one additional Salesforce certification, along with relevant experience. ModMed offers a competitive benefits package including health insurance, retirement benefits (401k matching), paid time off, and professional development opportunities, varying by location.

Requirements

• Ability to focus on details to create a reliable and accurate work product
• Experience establishing, documenting and maintaining procedures and processes
• Strong organizational and time management skills
• Salesforce Administrator Certification required + one additional Salesforce Certification of any kind
• Experience working in iterative agile environment
• Knowledge of triaging bug and enhancement tickets and helping to diagnose system problems
• Ability to QA Salesforce Solutions
• Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to releases
• 2 years of Salesforce Business Analyst

Responsibilities

• Document system processes, configurations and changes
• Provide analysis for system design and redesign
• Identify business needs, elicit specifications and requirements, and collaborate with stakeholders and members of the Digital Experience team to develop innovative solutions
• Prepare functional documents and requirements, review with the stakeholders and obtain sign off
• Assist with User Acceptance Testing, including creating Test Scripts and Training Manuals
• Work directly with and serve as the liaison between business teams, technology teams and support teams
• Handle Level 1 Salesforce Support cases when necessary
• Assist in quality assurance and provide significant contributions in the testing and debugging of solutions

Preferred Qualifications

Bachelors degree in Computer Science (or similar)

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind