Schedule Manager

Summary

Join Skillsoft as a Schedule Manager for a one-year fixed-term contract! You will manage course and trainer schedules to maximize revenue, minimize costs, and ensure optimal trainer utilization. This role requires collaboration with the Lead Schedule Manager to align schedules with company plans and operational KPIs. Responsibilities include applying sound commercial principles, meeting trainer utilization targets, managing external trainer costs, maintaining schedule profitability, and ensuring sales responsiveness. The ideal candidate possesses strong organizational, data analysis, and communication skills, along with experience in schedule processing and training administration. Skillsoft offers a dynamic work environment focused on transformative learning experiences.

Requirements

• Schedule processing
• Organizational skills
• Data analysis
• Training administration
• Use of Office packages
• Excellent communication and presentation skills
• Ability to take responsibility and be decisive
• Ability to work within a team
• Effective planning and organizational skills
• Ability to work under pressure and to deadlines
• Commitment to keep up-to-date with IT trends and developments
• Ability to work within budgets

Responsibilities

• Manage the schedule of courses and trainers to maximize revenue opportunities
• Minimize all costs and ensure the maximum utilization of employed trainers in accordance with the company policies
• Ensure that the schedules align with the operational KPIs and the business’s operating plans
• Work with the Lead Schedule Manager and ensure that Global Knowledge’s schedule aligns with the company plans
• Ensure sound commercial principles are applied to all events and schedules
• Ensure that trainer utilization is in line with or exceeds company targets
• Ensure that external trainer day rates are in line with or are below company target
• Maintain the schedule and ensure maximum profitability of events
• Follow operational process and procedure, allowing GK to efficiently manage low fill events, maximize opportunities and maintain efficiencies
• Maintain sales responsiveness in line with SLAs and respond/assist with all Sales enquiries
• Implement the training schedules in line with AOP
• Display the GK Can-do attitude
• Assist in such additional duties as may be required

Preferred Qualifications

• French speaking and/or other European language
• Significant experience in a similar role