Scheduler

Summary

Join DataForce as a motivated Indonesian Speaker Scheduler and work remotely from Malaysia! You will play a pivotal role in ensuring our project runs smoothly by scheduling and managing appointments with project participants. Responsibilities include communicating with potential participants, screening them, and scheduling sessions based on availability. You will also answer participant questions, send reminders, and provide logistics information. This is a freelance/independent contractor position with an estimated start date of July 14, 2025, and a project duration of 4-5 or 8-9 weeks. The work schedule is approximately 7 hours per day, 5 days a week, with two 8-hour remote training days. Equipment needed includes a computer and headset.

Requirements

• Idiomatic fluency in Indonesian
• Advanced English language skills
• Computer skills for tasks such as data entry, report generation, schedule creation and management
• Great organizational skills needed
• Must be extremely detail-oriented, flexible and able to shift focuses quickly
• The Scheduler will need a computer or laptop with a stable internet connection and a headset to work on this project
• Outstanding customer service and excellent communication skills including phone, email, and electronic media communication
• Experience working in a team
• Ready to support moderators, project coordinators, and managers at achieving the desired goal

Responsibilities

• Screening applicants via phone calls and scheduling appointments according to availability
• Managing the daily schedule and finding replacement participants in case of cancellations
• Sending emails to candidates to guide them through document signing and briefly explaining the purpose of the study
• Sending reminders to candidates to minimize no-shows
• Answering candidates' inquiries via email and calls, or redirecting inquiries as needed
• Providing logistics information
• Filling the session schedule days in advance and reflecting project changes in scheduling, resource planning files, and study documentation where appropriate
• Communicating and coordinating with the project team on a daily basis to ensure up-to-date information