Scheduler

Summary

Join DataForce as a remote Scheduler in Thailand! This freelance/independent contractor role involves scheduling recording sessions for a data collection project in Bangkok. You will be responsible for communicating with participants, managing schedules, and ensuring smooth project execution. The project is expected to last 4-5 or 8-9 weeks, starting July 14, 2025. You'll need strong Thai and English fluency, excellent communication skills, and proficiency in scheduling software. The position requires a computer, headset, and a stable internet connection.

Requirements

• Idiomatic fluency in Thai
• Advanced English language skills
• Computer skills for tasks such as data entry, report generation, schedule creation and management
• Great organizational skills needed
• Must be extremely detail-oriented, flexible and able to shift focuses quickly
• The Scheduler will need a computer or laptop with a stable internet connection and a headset to work on this project
• Outstanding customer service and excellent communication skills including phone, email, and electronic media communication
• Experience working in a team
• Ready to support moderators, project coordinators, and managers at achieving the desired goal

Responsibilities

• Screening applicants via phone calls and scheduling appointments according to availability
• Managing the daily schedule and finding replacement participants in case of cancellations
• Sending emails to candidates to guide them through document signing and briefly explaining the purpose of the study
• Sending reminders to candidates to minimize no-shows
• Answering candidates' inquiries via email and calls, or redirecting inquiries as needed
• Providing logistics information
• Filling the session schedule days in advance and reflecting project changes in scheduling, resource planning files , and study documentation where appropriate
• Communicating and coordinating with the project team on a daily basis to ensure up-to-date information