Scheduling Specialist

Summary

Join our team at Eurofins Food Safety Systems as we provide globally recognized auditing and certification services to optimize process, reduce risk, and reinforce brand reputation. As a key member of our team, you will be responsible for client on-boarding, scheduling audits, providing exceptional customer service, and maintaining confidentiality and impartiality in all aspects of work.

Requirements

• Maintain confidentiality and impartiality in all aspects of work and adhere to all procedures established by Eurofins and its auditing clients
• Attend auditor update meetings
• Review application and account information with input into pertinent systems
• Applies good practices in all areas of responsibility, as appropriate
• Regular attendance and punctuality
• Demonstrates and promotes the company vision
• Review application and account information with input into pertinent systems
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Responsibilities

• Client on-boarding and schedule audits - plan audits 6 – 12 months in advance when possible; verify and monitor client expiry dates and contact with ample time to begin scheduling next audit/task; schedule audits including planning re-certification audits and surveillance audits
• Provide best possible trips, working with customers and auditors on audit dates
• Create proposals for current customers, if needed
• Set audits up in various software programs and provide checklist to auditors and to customers
• Send confirmation emails and audit plans to customers and auditor assignment forms to auditors; follow-up to assure receipt of necessary documentation
• Requesting customers register for desired accredited software, and complete registration if necessary
• Analyze customer data for trends and trackability
• Answering a multi-line phone system, must provide exceptional customer service
• Keep records in software system of customer interactions; recording details of inquiries, complaints, or comments, as well as actions taken
• Ensure all certification scheme/scope requirements are being met
• Customer issue resolution and escalation
• Additional projects as assigned by Operations Manager

Benefits

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays