Remote Seasonal Experiences Facilitator

Summary

Join Uncommon Goods as a Virtual Experience Facilitator and be the face of our online classes, providing a smooth experience for instructors and participants. This is a fully remote role with flexible scheduling, competitive pay at $23/hr, and various perks.

Requirements

• Enthusiastic, personable, confident quick learner with a can-do spirit who is passionate about details
• Able to multi-task and respond in the moment during classes and experiences while remaining calm and maintaining brand voice
• Problem-solver; capable of identifying the root cause of disruptions in the customer’s experience and work to resolve the issue quickly
• Understand the importance of great customer service and possess the ability to meet our service-related goals and expectations
• Prior experience in education, event-hosting, and/or customer service is preferred
• Proficient with Zoom or similar online conferencing program
• Excellent verbal and written communication skills
• Applicants must be open to working outside of traditional business hours (evenings and weekends) to support/facilitate classes
• Must reside in New York, Florida or Texas
• High-speed Wi-Fi, a quiet place to work uninterrupted, and access to a computer system with a webcam and the ability to open PDF and web-hosted documents are required (not phone, tablet or chromebook)

Responsibilities

• Efficiently operate our conferencing program (we use Zoom) to provide a smooth experience for the instructors and participants
• Maintain a solid line of communication with instructors and share relevant feedback and updates in pre-class tech checks
• Provide email recaps to the Experiences Team after each class with a summary of highlights, what could have gone better, who attended the class, and ideas for improvement
• Appear on camera as a helpful and engaging representative of Uncommon Goods, interacting with the instructors and attendees to create a fun and informative session
• There may be additional opportunities to collaborate with the Experiences Team as needed on administrative tasks or take some shifts as a lead with additional training provided

Benefits

• Casual work atmosphere, fun company events
• Competitive pay at $23/hr
• 40% discount on our products
• Learn more about your FMLA rights here