Product Manager

Summary

Join Printful & Printify, a global on-demand powerhouse, as a Product Manager focused on new merchant onboarding and activation. You will be responsible for developing a strategic roadmap, leading the product development lifecycle, collaborating with engineering and data teams, engaging with stakeholders, and iterating on product features based on user feedback. You will also utilize data-driven insights to optimize onboarding and retention processes, conduct user research, and work collaboratively with cross-functional teams. This role requires 3+ years of experience as a Product Manager, a strong understanding of e-commerce platforms, exceptional project management skills, proficiency in data-driven decision-making, and excellent communication skills. You will be part of a friendly and inclusive global team with opportunities for remote or in-person work, flexible working hours, health insurance, mentorship, internal meetups, hackathons, team-building events, free and healthy lunch (Riga office), and employee discounts on Printify & Printful products.

Requirements

• 3+ years of experience as a Product Manager with a proven track record of building and launching successful end-customer products
• Strong understanding of e-commerce platforms, marketplace dynamics, and consumer behavior
• Exceptional project management skills with the ability to lead cross-functional teams and drive projects to completion
• Proficiency in using data-driven insights to make informed product decisions and drive continuous improvement
• Excellent communication, presentation, and interpersonal skills
• Experience with agile development methodologies and product management tools
• Passion for innovation, creativity, and staying updated with industry trends

Responsibilities

• Develop a strategic roadmap for the team that aligns with the company's overall goals and product vision
• Lead the end-to-end product development lifecycle, from idea generation to launch, focusing on features related to new merchant onboarding and activation
• Collaborate closely with engineering and data teams to translate requirements into clear technical specifications and ensure timely project delivery
• Engage with stakeholders to understand user needs, market dynamics, and competitive trends, shaping the product strategy accordingly
• Iterate continuously on product features based on user feedback, usability tests, and data analysis to enhance onboarding and retention metrics
• Prioritize feature enhancements and bug fixes considering their impact and resource availability
• Utilize data-driven insights to identify opportunities for optimizing onboarding and retention processes
• Define key performance indicators (KPIs) and establish tracking mechanisms to evaluate the success of product initiatives
• Conduct user research through surveys, interviews, and usability studies to validate product hypotheses and gather actionable feedback
• Advocate for user-centricity by integrating research findings into product decisions and enhancements
• Work collaboratively with teams across departments like design, marketing, customer support, and sales to ensure cohesive alignment and successful product launches
• Create comprehensive documentation, including user guides and internal training materials, to facilitate effective onboarding of new users and team members
• Monitor industry trends and competitor strategies related to onboarding and retention solutions to inform product differentiation and innovation efforts
• Stay informed about regulatory requirements and compliance standards affecting product development
• Establish efficient feedback channels, such as customer feedback loops and support systems, to gather actionable insights for product improvement
• Implement processes for prioritizing and addressing customer feedback in product updates
• Demonstrate leadership by fostering a customer-centric culture and promoting continuous improvement within the team

Benefits

• Be part of a friendly, inclusive, and global team
• An opportunity to work remotely or in person, from one of our modern and welcoming offices in Rīga, Tallinn, or Barcelona
• Flexible working hours (start your day as late as 11 a.m.)
• Health insurance
• Access to mentorship, internal meetups, and hackathons both on-site and online
• Exciting team-building events and parties you’ll never forget!
• Free and healthy lunch if you work from the Rīga office
• Design and order your own merch using our platforms with employee discount